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The LMS of “Now” and how you can leverage it

Driven by the rapidly changing way the people learn in the workplace today, Learning Management Systems have had to keep pace and change in their design and capability to deliver what today’s learner is asking for.

L&D Benchmarks – is time to raise the bar?!

As a business improvement process, benchmarking has been around since the early 90’s and is now considered vital in the private and public sector as a tool to improve operational performance and enable strategic re-positioning.

Re-engineering L&D for effective performance at Xerox Europe

In many areas, but particularly for professional sales people, Xerox had always had a great reputation for developing the best people and their training programme was envied by many, but there was an increased belief internally that perhaps they were living off that hard-earned reputation and that while the world around them had changed, perhaps the approach to learning and development hadn’t.

Award winning e-learning at Citroen

Autonomy Multimedia won the Gold Award for the Best use of Rapid e-learning at the 2009 e-learning awards for their elegant business solution to a challenge at Citroen.

English as a Second Language (ESL) from GlobalEnglish adding business benefits to Global Organisations

‘English as a Second Language’ is not new. In fact the business world has debated the topic many times in the past but we’re starting to reach a point where many major multi-national, global organisations recognise the need to provide adequate English language training for their global workforce. In many of these organisations those with English as their natural language often represent less than 10% of the workforce, so the need is significant.

Transforming Customer Service at Johnson Controls

This fascinating case study provides insight on a shared transformation plan between Johnson Controls (JCI) and Barclays Bank using QuickWins from Relay Consultants that has transformed Customer Service and driven innovation through a unique Change Management process.

Meeting the needs of 21st Century Employers

‘How has the world of a child changed in the last 150 years?” And the answer is, “It’s hard to imagine any way in which it hasn’t changed. But if you look at school today versus 100 years ago, it is more similar than dissimilar.”

Ikea – using learning technologies to find missing stock

“The Missing Stock Mysteries” With over 84,000 co-workers in 44 countries and more than 200 stores worldwide, being able to meet their customers expectation that the product they want ‘is always available’ is a major challenge for IKEA, the world’s leading home furnishings retailer.

e-Learning for Healthcare Podcast Part 1(Audio)

Julia Moore, the National Director of e-Learning for Healthcare in the NHS, gives a fascinating insight into the use of e-learning in training Radiologists.  This implementation won the e-learning content award in November 2007.

Reuters Interview Part 1

Charles Jennings took part in a recent interview with the Towards Maturity project team to look discuss how technology is being used to support the needs of the knowledge worker in the 21st century.

UKI Partnerships introduce eNVQs for contact centre staff

UKI Partnerships, part of RBS Insurance is an extraordinary business. From its inception in 2000, it has grown rapidly to become one of the country’s leading general insurance and motoring assistance partnership providers, serving millions of customers in partnership with brand leaders across all the major sectors.

BT – mobile learning for field engineers

This case study looks at how BT addressed the challenges of providing and monitoring learning for 30,000 field engineers. It looks at the challenges that were addressed in meeting the needs of a dispersed audience and outlines the practicalities of using the mobile phone to provide and assess learning. BT were shortlisted in the e-learning awards 2006 for this implementation

The Priory Group

The Priory Group and their partner Information Transfer were the winners of the ‘Widening participation in e-learning’ e-learning award (Nov 2006) and the winners of ‘elearning project of the Year’ from the Institute of IT training (Feb 2007).

University on the Shop Floor

In common with many manufacturing sectors, the ceramic industry is undergoing significant restructuring to adapt to the challenges of modern global competition.

Polymers Pilot Project

This genuinely pioneering development, developed over a number of years, exploring the use of online learning in a factory-floor environment combined with online assessment leading to recognised qualifications, makes for an insightful case study.

Hilton International Inc

This study shows how, by utilising the online Corporate Learning Service (GlobalEnglish), the hotel chain significantly improved employees ability to communicate in English (reading, writing, listening and speaking).

BMW

BMW have applied learning technologies across to provide personalised learning from NVQ and technical certificates for in house apprenticeship programmes to new product updates for sales and technical staff across their dealership.

Frontline – elearning for customer support

Whilst we completed this study in 2006, I have still not seen very many programmes that compare with the Frontline blended learning approach which includes in the innovative use of mixed media in a learning programme specifically designed to address behavioural change. Many say that online media are just not suitable for encouraging new attitudes and behaviours but this study proves them wrong! 

NHS Information Authority

Detailed case study covering 60,000 staff who accessed the NHS portal for basic IT ECDL skills training with an increase in staff morale, confidence and capability. Saving time, with 66% transfer of benefits to patients and an overall ROI improvement of 251%.

Reuters

Charles Jennings, Global Head of Learning at Reuters, is transforming the way that Reuters looks at learning. The following items review the move to a process based learning that focuses on performance and capability rather than the delivery of learning events.

Linking Learning to Business: Original 2004 Research

Linking Learning to Business: Original 2004 Research

This is one of the original reports on successful e-learning implementation that contributed to the development of the Towards Maturity research findings. It explored the common business factors that contribute to e-learning success within european organisations. 15 successful organisations took part from diverse sectors and feedback was gathered from over 2000 learners within those businesses

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