The LMS of “Now” and how you can leverage it

Driven by the rapidly changing way the people learn in the workplace today, Learning Management Systems have had to keep pace and change in their design and capability to deliver what today’s learner is asking for. The LMS of “Now” have moved quickly to become a more...

L&D Benchmarks – is time to raise the bar?!

First published July 2010 – Last updated Dec 2014 As a business improvement process, benchmarking has been around since the early 90’s and is now considered vital in the private and public sector as a tool to improve operational performance and enable...

Re-engineering L&D for effective performance at Xerox Europe

In many areas, but particularly for professional sales people, Xerox had always had a great reputation for developing the best people and their training programme was envied by many, but there was an increased belief internally that perhaps they were living off that...

Award winning e-learning at Citroen

Autonomy Multimedia won the Gold Award for the Best use of Rapid e-learning at the 2009 e-learning awards for their elegant busines solution to a challenge at Citroen. In just 10 days, they developed an e-guide for the car company to solve a the problem of car owners...

EU Skills reports ROI from soft skills development

Research by EU skills in their sector demonstrates that soft skills training improves productivity and performance and provides an investment return within 12 months. BackgroundIn 2006, Energy and Utility skills (EU Skills) completed research into the skills need in...

GAME stores Xcite retail staff to boost sales

This case study  (provided by Grass Roots) hightlights how the Games Stores Group Ltd ( specialist retailers in PC and Video games) used a blended learning approach in store to help boost sales.  Key features of the Xcite Programme Trained and engaged store...

Transforming Customer Service at Johnson Controls

This fascinating case study provides insight on a shared transformation plan between Johnson Controls (JCI) and Barclays Bank using QuickWins from Relay Consultants that has transformed Customer Service and driven innovation through a unique Change Management...

Meeting the needs of 21st Century Employers

‘How has the world of a child changed in the last 150 years?” And the answer is, “It’s hard to imagine any way in which it hasn’t changed. But if you look at school today versus 100 years ago, it is more similar than dissimilar.”...

Linking Learning to Business – original research 2004

This is one of the original reports on successful e-learning implementation that contributed to the development of the Towards Maturity research findings. It explored the common business factors that contribute to e-learning success within european organisations.  15...

Royal Caribbean Cruise Line – Cruising for Success

Royal Caribbean Cruise Line saw the need to rule the seas in e-learning by implementing an award winning solution for their travel partners that included both product and automation training. This article by Jenny Carruth (e-learning age) explains how the silver...

Ikea – using learning technologies to find missing stock

“The Missing Stock Mysteries” With over 84,000 co-workers in 44 countries and more than 200 stores worldwide, being able to meet their customers expectation that the product they want ‘is always available’ is a major challenge for IKEA, the world’s leading home...

Simply the best – tips from e-Learning award winners

Simply the best – practical tips from this year’s award winners On the 30th of January, the Towards Maturity Project together with the E-Learning awards brought together industry leaders and award winners to provide practical insights on how to: How to...

e-Learning for Healthcare Podcast Part 1(Audio)

  Julia Moore, the National Director of e-Learning for Healthcare in the NHS, gives a fascinating insight into the use of e-learning in training Radiologists.  This implementation won the e-learning content award in November 2007.  What have people said about...

NEW IT &Telecoms Insights report ‘Technology Counts’

Making the most of technology could boost UK economy by £35 billion – new research highlights critical importance of IT & Telecoms to UK and urgent need to invest in skills Fully exploiting technology is the single most important step the UK can take to...

Launch of Next Generation Learning Campaign

Becta is leading the drive to improve the use of technology in education via the Next Generation Learning campaign, which is supported by Johnny Ball. FE Minister Bill Rammell MP outlined the evidence of benefits of learning technologies at the...

Reuters Interview Part 1

  Charles Jennings took part in a recent interview with the Towards Maturity project team to look discuss how technology is being used to support the needs of the knowledge worker in the 21st century. He discusses : Skills challenges at Reuters The specific needs...

Informal learning at Student Loans Company

Download this case study to see how the Student Loans company have supported learners and managers with new ways of learning. See how this innovative use of e-learning has delivered the following benefits: Reduced help desk enquiries Motivated staff engaged line...

Meeting needs of small businesses

e-learn2work is a research project funded by the European Union. Focusing on small and micro businesses, the project aims to: understand how employees currently acquire new skills find out what kind of e-learning material might interest businesses use this information...

UKI Partnerships introduce eNVQs for contact centre staff

  UKI Partnerships, part of RBS Insurance is an extraordinary business.From its inception in 2000, it has grown rapidly to become one of the country’s leading general insurance and motoring assistance partnership providers, serving millions of customers in...

BT – mobile learning for field engineers

This case study looks at how BT addressed the challenges of providing and monitoring learning for 30,000 field engineers. It looks at the challenges that were addressed in meeting the needs of a dispersed audience and outlines the practicalities of using the mobile...

The Priory Group

The Priory Group and their partner Information Transfer were the winners of the ‘Widening participation in e-learning’ e-learning award (Nov 2006) and the winners of ‘elearning project of the Year’ from the Institute of IT training (Feb...

University on the Shop Floor

In common with many manufacturing sectors, the ceramic industry is undergoing significant restructuring to adapt to the challenges of modern global competition. This case study shows how a group of companies in the West Midlands have responded by focussing on the...

Polymers Pilot Project

This genuinely pioneering development, developed over a number of years, exploring the use of online learning in a factory-floor environment combined with online aseessment leading to recognised qualifications, makes for an insightful case study. This case study...

Hilton International Inc

This study shows how, by utilising the online Corporate Learning Service (GlobalEnglish), the hotel chain significantly improved employees ability to communicate in English (reading, writing, listening and speaking). Thus improving levels of customer service. The...

BMW

BMW have applied learning technologies across to provide personalised learning from NVQ and technical certificates for in house apprenticeship programmes to new product updates for sales and technical staff across their dealership.   This study outlines how...

Frontline – elearning for customer support

Last updated Nov 09 Whilst we completed this study in 2006, I have still not seen very many programmes that compare with the Frontline blended learning approach which includes in the innovative use of mixed media in a learning programme specifically designed...

NHS Information Authority

Detailed case study covering 60,000 staff who accessed the NHS portal for basic IT ECDL skills training with an increase in staff morale, confidence and capability. Saving time, with 66% transfer of benefits to patients and an overall ROI improvement of 251%. NHS...

BBC – Line Communications

Shortlisted in the widespread adoption category. E-Learning Awards 2005. Over the past two years, the BBC’s intranet Gateway has been transformed from broadcasting corporate communications to providing task-based tools which help people do their jobs more...

Reuters

Charles Jennings, Global Head of Learning at Reuters, is transforming the way that Reuters looks at learning. The following items review the move to a process based learning that focusses on performance and capability rather than the delivery of learning events. CLick...

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