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HR & L&D challenged to reduce silos and embrace change

Thomas Otter, Research Vice President of Gartner, keynoting at Plateau Insights Europe 2011, the European edition of Plateau’s talent management user conference, provided a number of challenges to leaders who are working in the Talent management and learning fields to take notice of the flood of opportunity that the current technology and economic climate is providing & to turn it to their advantage.

Cable & Wireless Worldwide’s – flexible learning for business advantage

Cable&Wireless Worldwide can never be accused of standing still – change seems to be second nature for the organisation and when TM last spoke with Mike Booth, their Learning Technologies Manager,  he shared how the organisation’s learning services had dramatically changed to allow them to be more nimble and responsive to the learning needs of their colleagues (you can download the original case study below)

New Models for Learning Management

I’d never been to an e-learning network event before; my perception was that it was too expensive because of the traveling I’d have to do from Manchester. However I’d been asked to speak at the 25th September 2009 event so it would have been rude not to go! In fact it was a great honour to be asked particularly as the day was all about my favourite subject, Learning Management Systems:

Trainer skills for virtual classrooms (2)

The third article on our sequence on web conferencing – virtual classrooms takes us into the classroom. Clive Shepherd speaks with the voice of experience with many practical hours of virtual delivery behind him.

Centre for iso9000 Global Delivery of Quality Management

Achieving quality with proven quality management is always essential but never more so than when times are tough. This has led to a surge in business for a global provider of ISO 9000 consultancy and training. Increased volume of business meant more staff were needed world-wide, quickly. The only way to deliver a consistent quality is to use internal experts to deliver on-line lessons.

The Dental Channel webinar, better and cheaper delivery

Dental professionals must remain up to date with the latest developments in dentistry; in this as in many other professions the pace and change of innovation is high. How do busy professionals find the time to invest in learning and save an estimated 1/4 million pounds across the profession. The answer is a webinar programme run by the Dental Channel.

Introducing Virtual Worlds

Have you experienced a second life? Increasingly people have, and for learning purposes. Mystified by what it means. Thanks to Saffron Interactive you can read a short paper by Clive Shepherd which demystifies virtual worlds and their role in learning. 

Games in the Military

With the military struggling with recruitment they turned their attentions to their current training methods, searching for ways in which it can be changed, even transformed. This article investigates the issue and how they approached a solution – drawing on research from from Caspian Learning looking at the application on games in learning in the military.

Driving change at Toyota Motor Europe

Toyota Motor Europe NV/SA (TME) oversees the wholesale sales and marketing of Toyota and Lexus vehicles, parts and accessories, and Toyota’s European manufacturing and engineering operations.

LB Brent – e-learning on a budget

The London Borough of Brent received a special mention in the e-learning award 2006 for the way that they delivered business impact from their e-learning, despite limited budgets.

Crown Prosecution Service

Over the past 2 years, the Crown Prosecution Service has embarked on a rigorous and radical course of modernisation to unlock its employees’ potential and transform both the reality and perception of the CPS by moving away from traditional classroom teaching towards a blended approach to learning and education. In particular, the potential of technology has been harnessed through the development of online learning, and the introduction of the Prosecution College.

BT – mobile learning for field engineers

This case study looks at how BT addressed the challenges of providing and monitoring learning for 30,000 field engineers. It looks at the challenges that were addressed in meeting the needs of a dispersed audience and outlines the practicalities of using the mobile phone to provide and assess learning. BT were shortlisted in the e-learning awards 2006 for this implementation

University on the Shop Floor

In common with many manufacturing sectors, the ceramic industry is undergoing significant restructuring to adapt to the challenges of modern global competition.

Whitbread EL-Box Boxing Clever

Following the introduction of the National Certificate for Licences, this innovative programme, using the el-box tablet PC developed by Creative Learning Media for Brewers Fayre pubs in the Whitbread Group, reflects a high level of audience sensitivity with 86% out of 9,600 staff now preferring this method of learning.

Cable & Wireless

Cable & Wireless Cable & Wireless is one of the world’s leading international communications companies operating in 33 countries.

Virtual Centre of Learning Excellence ( Manufacturing in NE)

The aim of the Virtual Centre of Learning Excellence (VCLE) is to provide flexible learning opportunities for employees and students in technology related industries and to facilitate the exchange of information, resources and best practice between learning providers and industry employers

Frontline – elearning for customer support

Whilst we completed this study in 2006, I have still not seen very many programmes that compare with the Frontline blended learning approach which includes in the innovative use of mixed media in a learning programme specifically designed to address behavioural change. Many say that online media are just not suitable for encouraging new attitudes and behaviours but this study proves them wrong! 

NHS Information Authority

Detailed case study covering 60,000 staff who accessed the NHS portal for basic IT ECDL skills training with an increase in staff morale, confidence and capability. Saving time, with 66% transfer of benefits to patients and an overall ROI improvement of 251%.

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