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The Pensions Regulator

Terry Clayworth, Manager, Regulated Community Learning,looks at how The Pensions Regulator decided to use e-learning to help them address the challenge of reaching 100,000 trustees in a wide range of large and small businesses.He outlines practical lessons on

Evolving L&D at Barnardos

Towards Maturity and the CIPD have recently launched a new report L&D Evolving Roles: Enhancing Skills that considers the future direction of L&D and the skills that they need to get there.

Evolving L&D at McDonald’s

Towards Maturity and the CIPD have recently launched a new report L&D Evolving Roles: Enhancing Skills that considers the future direction of L&D and the skills that they need to get there.

Evolving L&D at PwC

Evolving L&D at PwC

Towards Maturity and the CIPD have recently launched a new report L&D Evolving Roles: Enhancing Skills that considers the future direction of L&D and the skills that they need to get there.

Building on Strong Foundations at the Priory Group

For the past eight years, Foundations for Growth (FfG), a blended corporate learning programme, has empowered specialist care provider Priory to deliver comprehensive and effective staff training, and to achieve outstanding business benefits.

Barnardos delivers e-learning excellence

Schedule time to TAKE PART  in the Towards Maturity Benchmark 2013 today to help you #BETHEBEST13.
This award winning case study of a top quartile performer demonstrates just how to achieve excellence on a limited budget!

Mastering live online learning

Delegates from across the private, public and not for profit sectors, joined us today in a complimentary webinar supported by REDTRAY where we discussed the results of the UK’s first research into virtual classroom training: ‘Harnessing the power of live online learning’, delivered in partnership by REDTRAY and Towards Maturity.

Tips for establishing a local champion network from the National Autistic society

The National Autistic Society (NAS) is the UK’s leading charity for people affected by autism. Today the NAS has over 19,000 members and 100 local branches – each providing a wide range of advice, information, support and specialist services to around 100,000 people. As a consequence of the range of services and support they offer, their 3,000 strong workforce is extremely diverse and has a wide geographic spread.

Delivering results – practical ideas to increase stakeholder engagement

Delivering results with learning technologies – getting there faster and smarter. The first joint Towards Maturity in association with the British Institute for Learning and Development (the BILD)- Delivering results with learning technologies – getting there faster and smarter was held on the 12th of April and led by Laura Overton. 

L&D 2020 – a guide for next decade

 We are great supporters of TJ’s research L&D 2020 that explores the ways in which the L&D profession need to operate in the future to support changing business needs more successfully

Cable & Wireless Worldwide’s – flexible learning for business advantage

Cable&Wireless Worldwide can never be accused of standing still – change seems to be second nature for the organisation and when TM last spoke with Mike Booth, their Learning Technologies Manager,  he shared how the organisation’s learning services had dramatically changed to allow them to be more nimble and responsive to the learning needs of their colleagues (you can download the original case study below)

L&D Benchmarks – is time to raise the bar?!

As a business improvement process, benchmarking has been around since the early 90’s and is now considered vital in the private and public sector as a tool to improve operational performance and enable strategic re-positioning.

Justice Academy at MoJ

Mergers and organisational re-alingnments means people find themselves working in new teams and structures. They need a common sense of purpose and a sense of belonging to something new. Learning and Development is the key enabler of this unification process.

National School of Government reaches ¼ million learners

The National School of Government faced the challenge of delivering learning on data security right across Government, all departments and many individuals. The audience were very diverse, the programme had to be suitable for all civil servants, of all grades – most senior to most junior, specialists, military, administrative and support staff.

Impact of Leadership at Hammonds Furniture

The leadership and involvement of top management in e-learning matters; in 2007 the Towards Maturity study  (page 37) showed that organisations where Directors were directly involved in e-learning estimated a 43% improvement in business impact over those where Directors were not involved.

Skills of Project Management

Classroom trainers are experienced in responding to the needs of individual learners, in being flexible, in changing content. Their skill includes having a store of responses, different exercises, different topics which enables a flexibility of content.

Building Foundations for Growth at the Priory Group

Over the past 4 years, Toward Maturity have been tracking the progress of the Priory Group’s journey with e-learning. Priory Group is one of Europe’s leading providers of independent mental health care for acute, secure, rehabilitation and specialist educational services. It depends on the skills of a huge diversity of staff ranging from clinicians to chefs, which present a daunting learning and development challenge.

Introducing e-learning to SABMiller

Over the past 20 years SABMiller has grown rapidly from its original South African base into a truly global player. Today the organisation is the world’s 2nd largest brewer, with brewing interests or major distribution agreements in over 60 countries spread across six continents.

Training Quality Standard

The Training Quality Standard: what is it? TQS helps training providers deliver learning solutions that make an impact on an employer’s business. It is an accredited Quality Mark but the real benefit is that it drives a dialogue between a provider and an employer. This was clear from a CFE event for training providers delivered in London on 28th April 2009.

NCALT – award winning e-learning

In the 2008 e-learning Awards the National Centre of Applied Learning Technologies (NCALT) achieved unprecedented success as winner of the ‘e-learning industry award for outstanding achievement – corporate’, Gold Winner for ‘Excellence in the Production of Learning Content’ and earning ‘Special Mention’ in the ‘Best e-learning project securing widespread adoption’.

Driving change at Toyota Motor Europe

Toyota Motor Europe NV/SA (TME) oversees the wholesale sales and marketing of Toyota and Lexus vehicles, parts and accessories, and Toyota’s European manufacturing and engineering operations.

Hints and tips for demonstrating value

What gets your work noticed by stakeholders and peers back at work? What helps you increase engagement? What helps secure your budget in times of turmoil? The ability to demonstrate value!

7 Lessons on FE leadership

The Centre for Excellence in Leadership has a task to transform the provision of learning through the Further Education and Skills sector.  One of their strategic projects is to help leaders in FE manage and lead the new technology agenda in learning.

Transforming Customer Service at Johnson Controls

This fascinating case study provides insight on a shared transformation plan between Johnson Controls (JCI) and Barclays Bank using QuickWins from Relay Consultants that has transformed Customer Service and driven innovation through a unique Change Management process.

More practical tips for engaging learners and managers

Our research has shown that learners and managers are the most critical stakeholders for success but are the toughest to engage. I recently took part in a workshop for the Learning and Skills group to see how we can improve engagement with these audiences and this article covers a few of the practical ideas that were discussed on the day and additional resources available.

Superquinn – new skills for Irish supermarket staff

In 2007 Irish supermarket chain Superquinn took on the challenge of implementing training via e-learning throughout its stores. As winners of best e-learning project securing widespread adoption, we look at how e-learning became such a success for the business.

Quick Introduction to Towards Maturity

The January edition of Training Journal  includes a short article revealing the main findings of the ongoing e-skillsUK study on Maturity in e-learning.  The article gives a short summary of the method and approach to the original study as well as supporting evidence outlined in the case studies and podcasts on this website; demonstrating that both theory and practice lead to the same conclusions.

10 tips for communicating with learners

Towards Maturity is all about helping each other improve the impact of technology assisted learning in the workplace. The toughest challenge is engaging staff with learning in this way, particularly with all the pressures they have on their time.

making e-learning work

This article appeared in Learning Technologies Magazine in October and is very useful for any organisation looking to improve adoption of their technology assisted learning.

Reuters (Video Short summary)

Charles Jennings took part in a recent interview with the Towards Maturity project team to look discuss how technology is being used to support the needs of the knowledge worker in the 21st century.

Reuters Interview Part 1

Charles Jennings took part in a recent interview with the Towards Maturity project team to look discuss how technology is being used to support the needs of the knowledge worker in the 21st century.

Reuters Interview Part 2

Charles Jennings took part in a recent interview with the Towards Maturity project team to look discuss how technology is being used to support the needs of the knowledge worker in the 21st century.

Crown Prosecution Service

Over the past 2 years, the Crown Prosecution Service has embarked on a rigorous and radical course of modernisation to unlock its employees’ potential and transform both the reality and perception of the CPS by moving away from traditional classroom teaching towards a blended approach to learning and education. In particular, the potential of technology has been harnessed through the development of online learning, and the introduction of the Prosecution College.

BT – mobile learning for field engineers

This case study looks at how BT addressed the challenges of providing and monitoring learning for 30,000 field engineers. It looks at the challenges that were addressed in meeting the needs of a dispersed audience and outlines the practicalities of using the mobile phone to provide and assess learning. BT were shortlisted in the e-learning awards 2006 for this implementation

The Priory Group

The Priory Group and their partner Information Transfer were the winners of the ‘Widening participation in e-learning’ e-learning award (Nov 2006) and the winners of ‘elearning project of the Year’ from the Institute of IT training (Feb 2007).

NTL

When ntl, the UK’s leading broadband company, wanted to update its online induction programme in line with its professional, progressive, innovative image, it opted for TATA Interactive Systems’ revolutionary, intuitive interface approach which not only caters for individuals’ preferred learning styles but also gives them the responsibility and motivation for succeeding in their learning task. More details….

Frontline – elearning for customer support

Whilst we completed this study in 2006, I have still not seen very many programmes that compare with the Frontline blended learning approach which includes in the innovative use of mixed media in a learning programme specifically designed to address behavioural change. Many say that online media are just not suitable for encouraging new attitudes and behaviours but this study proves them wrong! 

NHS Information Authority

Detailed case study covering 60,000 staff who accessed the NHS portal for basic IT ECDL skills training with an increase in staff morale, confidence and capability. Saving time, with 66% transfer of benefits to patients and an overall ROI improvement of 251%.

Reuters

Charles Jennings, Global Head of Learning at Reuters, is transforming the way that Reuters looks at learning. The following items review the move to a process based learning that focuses on performance and capability rather than the delivery of learning events.

Linking Learning to Business: Original 2004 Research

Linking Learning to Business: Original 2004 Research

This is one of the original reports on successful e-learning implementation that contributed to the development of the Towards Maturity research findings. It explored the common business factors that contribute to e-learning success within european organisations. 15 successful organisations took part from diverse sectors and feedback was gathered from over 2000 learners within those businesses

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