Debunking the ‘Learner Centric’ Myths of L&D

L&D professionals spend a lot of time building ‘learner centric’ strategies that help them connect with staff in vibrant new ways and yet 3 out of 5 claim that their learners and managers fail to engage. This is a number that increases year on year. So where are...

What (we think) learners want!

Millenials: Babyboomers: GenerationX: Pragmatists Reflector:Theorist:Technophobic:Tech Savvy:the list goes on…… We know that our learners are different and all have varying learning needs, but do we really know what they want and need from our learning...

Performance Zone – the heart of online learning at Bupa

Earning a ‘Special Mention Commendation’ for ‘Most Innovative Application of Learning Technology’ in the 2008 e-learning Awards, this case study explores how an innovative approach has connected ‘learning to performance’ at Bupa delivering benefits to individuals and...

Training Quality Standard

The Training Quality Standard: what is it? TQS  helps training providers deliver learning solutions that make an impact on an employer’s business. It is an accredited Quality Mark but the real benefit is that it drives a dialogue between a provider and an...

Modern Councillor from Learningpool

Modern Councillor from Learning Pool – an innovative service for local authorities. Shortlisted for the ‘most innovative application of technology to learning’ in the 2007 e-learning Age awards, Modern Councillor is an innovative new service which provides high...

Transforming Customer Service at Johnson Controls

This fascinating case study provides insight on a shared transformation plan between Johnson Controls (JCI) and Barclays Bank using QuickWins from Relay Consultants that has transformed Customer Service and driven innovation through a unique Change Management...

Linking Learning to Business – original research 2004

This is one of the original reports on successful e-learning implementation that contributed to the development of the Towards Maturity research findings. It explored the common business factors that contribute to e-learning success within european organisations.  15...

Making your e-learning garden grow

One of the most significant challenges to implementing learning technologies in the workplace engaging busy learners and managers.  Recently,  PersonnelToday.com, reported on the positive response from staff when Superquinn, the Irish...

Blended CHEERS Programme brings Good Health

BUPA needed to train users in 300 locations across the UK to use an employee and resident information system; traditionally done in a central training location. Employees wanted to spend less time away from their families, had differing PC skills; and new hires did...

NHS Wales pilots light touch NVQ

The NHS in Wales have recently pioneered a rollout of a light touch qualification that not only equips staff with a relavent qualification for their day to day job, but also uses technolgy to help demonstrate to their managers that they are able to use NHS online...

Department of Work and Pensions

The Department for Work and Pensions has been undergoing a wide ranging modernisation programme aiming to produce over 100 hours of online content. This case study outlines how they introduced a new simulation process that allowed subject matter experts to create...

Informal learning at Student Loans Company

Download this case study to see how the Student Loans company have supported learners and managers with new ways of learning. See how this innovative use of e-learning has delivered the following benefits: Reduced help desk enquiries Motivated staff engaged line...

UKI Partnerships introduce eNVQs for contact centre staff

  UKI Partnerships, part of RBS Insurance is an extraordinary business.From its inception in 2000, it has grown rapidly to become one of the country’s leading general insurance and motoring assistance partnership providers, serving millions of customers in...

BT – mobile learning for field engineers

This case study looks at how BT addressed the challenges of providing and monitoring learning for 30,000 field engineers. It looks at the challenges that were addressed in meeting the needs of a dispersed audience and outlines the practicalities of using the mobile...

The Priory Group

The Priory Group and their partner Information Transfer were the winners of the ‘Widening participation in e-learning’ e-learning award (Nov 2006) and the winners of ‘elearning project of the Year’ from the Institute of IT training (Feb...

University on the Shop Floor

In common with many manufacturing sectors, the ceramic industry is undergoing significant restructuring to adapt to the challenges of modern global competition. This case study shows how a group of companies in the West Midlands have responded by focussing on the...

Polymers Pilot Project

This genuinely pioneering development, developed over a number of years, exploring the use of online learning in a factory-floor environment combined with online aseessment leading to recognised qualifications, makes for an insightful case study. This case study...

Whitbread EL-Box Boxing Clever

Following the introduction of the National Certificate for Licences, this innovative programme, using the el-box tablet PC developed by Creative Learning Media for Brewers Fayre pubs in the Whitbread Group, reflects a high level of audience sensitivity with 86% out of...

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