Mind The Skills Gap at Transport for London

Mind The Skills Gap at Transport for London

Read this case study for 7 takeaways from this award-winning intervention for transforming customer service training at Transport for London. Transport for London, together with their partner Kallidus, have recently picked up two awards for an immersive blended...

New City & Guilds Kineo Learning Insights Report

Modernising learning means that we need to focus on learning outcomes, rather than inputs. It involves adapting to new ways of business, incorporating new ideas and methods and building on new opportunities offered by technology. In our 2014-15 Benchmark...

Using learning technologies to support the end customer

Earlier this year, Brightwave hosted a debate at Learning Technologies called Heads in the Cloud, which explored how learning content strategies need to evolve in the workplace to meet current performance demands. Here we explore some of the debate findings and what...

Innovative learning for great customer service strategies

A new study to help compare and improve how you use learning technologies to drive better relationships with customers Thank you to everyone who shared ideas on how technology is helping improve the results of sales and customer service training. Organisations such as...

Dignity: The Heart of the RCN with e-learning

In June 2008, the Royal College of Nursing (RCN) launched their ‘Dignity: at the heart of everything we do’ campaign because in the nursing profession, ‘Dignity’ is at the heart of everything they do and is clearly a vital component of nursing care. Winner of...

Learning innovation delivers business results at Sky

Last updated December 2011. Over the past five years, Sky, in partnership with Brightwave has created an enduring and transformative e-learning culture, which begins for new staff at the induction process. The Get Up To Speed Onboarding Portal is designed to reduce...

Breaking down walls at Online Educa Berlin!

2078 delegates from 92 countries convened at this year’s ONLINE EDUCA BERLIN, the largest global e-learning conference. The event has been running for 15 years now but this year it seemed to have a different buzz about it – perhaps it was the fact that we were all in...

Harnessing Team Strengths and L&D Evolving at AXA

Winner of the ‘e-learning internal project team of the year’ award at the e-learning Awards 2008, and also winning the silver award at the Institute of IT Training Awards for Internal Training Project of the Year, this case story clearly demonstrates the impact that a...

Transforming Customer Service at Johnson Controls

This fascinating case study provides insight on a shared transformation plan between Johnson Controls (JCI) and Barclays Bank using QuickWins from Relay Consultants that has transformed Customer Service and driven innovation through a unique Change Management...

Ikea – using learning technologies to find missing stock

“The Missing Stock Mysteries” With over 84,000 co-workers in 44 countries and more than 200 stores worldwide, being able to meet their customers expectation that the product they want ‘is always available’ is a major challenge for IKEA, the world’s leading home...

Blended CHEERS Programme brings Good Health

BUPA needed to train users in 300 locations across the UK to use an employee and resident information system; traditionally done in a central training location. Employees wanted to spend less time away from their families, had differing PC skills; and new hires did...

UKI Partnerships introduce eNVQs for contact centre staff

  UKI Partnerships, part of RBS Insurance is an extraordinary business.From its inception in 2000, it has grown rapidly to become one of the country’s leading general insurance and motoring assistance partnership providers, serving millions of customers in...

The Priory Group

The Priory Group and their partner Information Transfer were the winners of the ‘Widening participation in e-learning’ e-learning award (Nov 2006) and the winners of ‘elearning project of the Year’ from the Institute of IT training (Feb...

Whitbread EL-Box Boxing Clever

Following the introduction of the National Certificate for Licences, this innovative programme, using the el-box tablet PC developed by Creative Learning Media for Brewers Fayre pubs in the Whitbread Group, reflects a high level of audience sensitivity with 86% out of...

Frontline – elearning for customer support

Last updated Nov 09 Whilst we completed this study in 2006, I have still not seen very many programmes that compare with the Frontline blended learning approach which includes in the innovative use of mixed media in a learning programme specifically designed...

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