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Building a Global Learning Culture

Building a learning culture that impacts individual and business performance is the holy grail of most L&D leaders. How do we shift the mindset of business leaders and learners- especially when they are scattered around the globe? How do we transition from delivering online courses to creating an environment that stimulates sharing, communication and learning as a matter of course?

Evolving L&D at Barnardos

Towards Maturity and the CIPD have recently launched a new report L&D Evolving Roles: Enhancing Skills that considers the future direction of L&D and the skills that they need to get there.

Evolving L&D at PwC

Evolving L&D at PwC

Towards Maturity and the CIPD have recently launched a new report L&D Evolving Roles: Enhancing Skills that considers the future direction of L&D and the skills that they need to get there.

3 simple steps to delivering results with Learning Technologies

Here are some of the key points from a seminar that we first delivered  at Learning Technologies 2011 to over 130 people looking at  at 3 simple steps to delivering results with learning technologies.  We hope you will find useful in your journey with learning technologies.  The session draws on the findings of the  2010-11 Towards Maturity Benchmark.

Perspectives from Online Educa Berlin

As we say goodbye to the last decade and look forward to the next, are we able to look back at workplace e-learning and say , hand on heart, that we have realised the vision that we had at the start of the new millennium? It was a vision that technology would not only drive new ways of doing business but new ways of learning & improving workplace performance as well.

e-learning a natural for those with Learning Disabilities

Winner of the Silver Award in the ‘Excellence in the Production of Learning Content – Not for Profit Sector’, this case study describes how the FPA (Family Planning Association in Northern Ireland), developed ‘All About Us’ – an interactive educational resource designed to improve access to appropriate structured information on sexual health and wellbeing for people with learning disabilities through the use of a simple, effective interactive learning tool.

Legal & General talk about Minimising Fraud Risk via e-learning

As a Financial Services provider, Legal & General is an obvious target for financial crime. They must minimise the risk of fraud by ensuring that their employees are aware of fraud trends, are able to recognise criminal behaviours, methods and activities and know how to report fraudulent activity.

Minimising Fraud Risk @ Legal & General

As a Financial Services provider, Legal & General is an obvious target for financial crime. They must minimise the risk of fraud by ensuring that their employees are aware of fraud trends, are able to recognise criminal behaviours, methods and activities and know how to report fraudulent activity.

Re-engineering L&D for effective performance at Xerox Europe

In many areas, but particularly for professional sales people, Xerox had always had a great reputation for developing the best people and their training programme was envied by many, but there was an increased belief internally that perhaps they were living off that hard-earned reputation and that while the world around them had changed, perhaps the approach to learning and development hadn’t.

English as a Second Language (ESL) from GlobalEnglish adding business benefits to Global Organisations

‘English as a Second Language’ is not new. In fact the business world has debated the topic many times in the past but we’re starting to reach a point where many major multi-national, global organisations recognise the need to provide adequate English language training for their global workforce. In many of these organisations those with English as their natural language often represent less than 10% of the workforce, so the need is significant.

Dealing with fraudulent applications at Identity & Passport Service

Shortlisted for ‘Blended Learning Solution of the Year’ at the WOLCE Awards in November 2008, receiving a ‘Special Mention Commendation’ at the e-learning awards 2008 for “Excellence in the production of learning content” and now the winner of the UK National Training Award, this case study provides a fascinating insight into a complex blended learning programme dealing with sensitive subject matter, large scale implementation with many first time users.

Harnessing Team Strengths and L&D Evolving at AXA

Winner of the ‘e-learning internal project team of the year’ award at the e-learning Awards 2008, and also winning the silver award at the Institute of IT Training Awards for Internal Training Project of the Year, this case story clearly demonstrates the impact that a newly formed team had on delivering e-learning throughout the AXA Group by demonstrating a clear understanding of users, how to secure their engagement and retain their attention.

Making e-learning Work

High dropout rates can directly impact the effectiveness of elearning. This whitepaper, from e2Train addresses why learners fail to finish elearning courses and backs up our research findings over the years.

Training Quality Standard

The Training Quality Standard: what is it? TQS helps training providers deliver learning solutions that make an impact on an employer’s business. It is an accredited Quality Mark but the real benefit is that it drives a dialogue between a provider and an employer. This was clear from a CFE event for training providers delivered in London on 28th April 2009.

Transforming Customer Service at Johnson Controls

This fascinating case study provides insight on a shared transformation plan between Johnson Controls (JCI) and Barclays Bank using QuickWins from Relay Consultants that has transformed Customer Service and driven innovation through a unique Change Management process.

To Buy or Build Survey

The Towards Maturity research http://www.towardsmaturity.org/article/2007/02/06/towards-maturity-technology-boosts-workplace-skill/ published in February 2007 included interviews with more than 200 organisations across all sectors as well as 1,000 individuals

Superquinn – new skills for Irish supermarket staff

In 2007 Irish supermarket chain Superquinn took on the challenge of implementing training via e-learning throughout its stores. As winners of best e-learning project securing widespread adoption, we look at how e-learning became such a success for the business.

e-induction @ Rotherham Metropolitan Borough Council

There are numerous examples of how e-learning is being applied to learning & development across all private & public sectors, often from those who’ve learnt over time how to apply technology to deliver real business benefits, but what of those who have no track record of e-learning and are looking to start?

Ikea – using learning technologies to find missing stock

“The Missing Stock Mysteries” With over 84,000 co-workers in 44 countries and more than 200 stores worldwide, being able to meet their customers expectation that the product they want ‘is always available’ is a major challenge for IKEA, the world’s leading home furnishings retailer.

UKI Partnerships introduce eNVQs for contact centre staff

UKI Partnerships, part of RBS Insurance is an extraordinary business. From its inception in 2000, it has grown rapidly to become one of the country’s leading general insurance and motoring assistance partnership providers, serving millions of customers in partnership with brand leaders across all the major sectors.

Crown Prosecution Service

Over the past 2 years, the Crown Prosecution Service has embarked on a rigorous and radical course of modernisation to unlock its employees’ potential and transform both the reality and perception of the CPS by moving away from traditional classroom teaching towards a blended approach to learning and education. In particular, the potential of technology has been harnessed through the development of online learning, and the introduction of the Prosecution College.

BT – mobile learning for field engineers

This case study looks at how BT addressed the challenges of providing and monitoring learning for 30,000 field engineers. It looks at the challenges that were addressed in meeting the needs of a dispersed audience and outlines the practicalities of using the mobile phone to provide and assess learning. BT were shortlisted in the e-learning awards 2006 for this implementation

Whitbread EL-Box Boxing Clever

Following the introduction of the National Certificate for Licences, this innovative programme, using the el-box tablet PC developed by Creative Learning Media for Brewers Fayre pubs in the Whitbread Group, reflects a high level of audience sensitivity with 86% out of 9,600 staff now preferring this method of learning.

BMW

BMW have applied learning technologies across to provide personalised learning from NVQ and technical certificates for in house apprenticeship programmes to new product updates for sales and technical staff across their dealership.

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