The Pensions Regulator

  Terry Clayworth,  Manager, Regulated Community Learning,looks at how The Pensions Regulator decided to use e-learning to help them address the challenge of reaching 100,000 trustees in a wide range of large and small businesses.He outlines practical lessons on...

e-learning at Lloyds TSB (Video Short Podcast)

FLV file   LLoyds TSB have been using e-learning in the workplace for many years, they are now mature users of e-learning where it is accepted as ‘the way we do things around here’. In this interview , Gary Bellamy , Senior Manager, Learning...

Adventitious Learning at Café Africa

As a part of Towards Maturity’s world tour for 2015, we had the pleasure of participating at LRMG’s Café Africa event. Held in Mauritius, it was a great venue for bringing great people together. The synergy of values and ethos was clear to see, with the headline of...
Leadership Excellence in Disaster Response

Leadership Excellence in Disaster Response

Leadership in response to humanitarian disasters is one of the most significant factors in helping rescue and recovery amongst traumatised communities, often in situations of considerable individual danger. But history shows that the admirable global aid effort is...

Is Your Compliance Training Holding You Back?

Review your compliance training programmes in just 15 minutes or less. Get Started [This opportunity closes 12 May 2015]  Is your compliance training holding you back? Since 2012, 85% of L&D leaders are proving learning to staff to help their...

Engaging disengaged Learners

So are our staff reluctant learners? Or are they just reluctant to engage with the solutions that L&D teams provide? In this presentation, Laura Overton, MD of the benchmarking organisation Towards Maturity, explores perspectives from 500 L&D professionals and...

The Really Useful eLearning Instruction Manual

Towards Maturity’s own Laura Overton is one of a number of e-learning experts to have contributed to a must-read book on e-learning, called The Really Useful eLearning Instruction Manual. About the book Technology has revolutionised every aspect of our lives and...

Top tips for encouraging social learning at work

Sitting down with Wallace and Gromit, the kids, and lots of Easter chocolate offers a great opportunity to put pen to paper for the Towards Maturity newsletter. Though nowadays it’s rarely pen to paper – more like fingers to keypad, which is just another example...

Boosting Business Agility: 2011 Annual Benchmark Report

Our thanks go to a record 600 organisations who contributed to the 2011 Toward Maturity Benchmark Study – a 50% increase in the number of 2010 participants. To date 1800 organisations have participated in the Towards Maturity Benchmark since it began and during June...

BILD – The future of e-assessment

The e-portfolio plays a vital role in: providing faster and more efficient learning programmes; reducing bureaucracy; simplifying the jobs of assessors enabling them to focus more on feedback and assessment rather than managing huge volumes of evidence; increasing the...

Preliminary findings from TM 2010 Benchmark now released

A record 400 participants across the private, public and not for profit sectors contributed to  the  Towards Maturity 2010 Benchmark – the 4th in a longitudinal research series looking at trends in the use of learning technologies in the workplace. The download...

National School of Government reaches ¼ million learners

. The National School of Government faced the challenge of delivering learning on data security right across Government, all departments and many individuals. The audience were very diverse, the programme had to be suitable for all civil servants, of all grades – most...

Learning Technologies in 2010 – the definitive top 10 list

Introduction It’s that time of year when everyone seems to feel compelled to generate their list of ‘Top Ten Predictions’ for 2010 – or perhaps their Top Five or Top Seven! We didn’t want to feel left out so rather than compile another ‘Top Ten’ list we thought it...

Discovering the IKEA Concept

Recently published by Brandon Hall in the US was a case study based on IKEA in partnership with LINE Learning & Communications, a regular contributor to the Towards Maturity website. Examples of previous contributions from LINE include the award winning case...

Doctors.net.uk deliver Infection Control Training

An effective multi-channel approach is used to reach doctors with training on two key hospital infections.  Over 1,000 doctors used the training within the first 22 days of the pilot; subsequently over four and a half thousand completed the learning. ...

Evidence for change – October Update

In September Towards Maturity launched a research programme called ‘Evidence for Change’ . This came about as a result of industry feedback to provide hard and fast facts to illustrate how learning technology can help to deliver greater efficiencies within the...

The Coventry- improving efficiency

The Coventry: efficient and increasing volume of learning Coventry Building Society had to manage the implications of the extension of regulation to Mortgages in 2004; proving staff competence became a key deliverable for the Learning and Development function. Before...

EU Skills reports ROI from soft skills development

Research by EU skills in their sector demonstrates that soft skills training improves productivity and performance and provides an investment return within 12 months. BackgroundIn 2006, Energy and Utility skills (EU Skills) completed research into the skills need in...

Conference round up – Apply Serious Games

Apply Serious Games Conference Conference ThemeThis conference was organised on 7th May 2009 to support the Apply Serious Games 2009 Awards.  The winner was VStep with Ship Simulator Professional.  The awards were presented by Lord Puttnam of...

Training Quality Standard

The Training Quality Standard: what is it? TQS  helps training providers deliver learning solutions that make an impact on an employer’s business. It is an accredited Quality Mark but the real benefit is that it drives a dialogue between a provider and an...

The Dental Channel webinar, better and cheaper delivery

 Dental professionals must remain up to date with the latest developments in dentistry; in this as in many other professions the pace and change of innovation is high. How do busy professionals find the time to invest in learning and save an estimated 1/4 million...

Driving Business Benefits – Sector Benchmark launched

Individuals with responsibility for implementing learning technologies in their own workplace were invited to participate in the Towards Maturity Benchmark between October and November 2008. Over 300 organisations took part and 7 sectors had 25 or more organisations...

Excellence in Compliance

Excellence in Compliance Does e-learning deliver improved compliance standards? 75% of organisations who had a need for compliance training (from the last Towards Maturity survey) believe it does. Maturity in e-learning brings greater success in...

Learning engagement at Diageo

Over the years Diageo had deployed a number of e-learning courses to individual markets and in 2007 decided to invest in a centralised training portal named the Diageo Academy to allow all employees globally to access e-Learning, classroom training, virtual classroom,...

Clydesdale and Yorkshire Banks save on compliance

Clydesdale and Yorkshire Banks invested in a strong brand of e-learning focusing a suite of compliance training courses, all tailor made. The story includes an excellent way of proving and demonstrating the value of e-learning. the importance and how to go about...

Driving Business Benefits: 2009 Annual Benchmark Report

Driving Business Benefits – the UK’s comprehensive review of Learning Technologies at work  was launched on the 28th January 2009. This review is the 3rd in a longitudinal research series looking at trends ( see also  2005, 2007)  in the use of learning technologies...

Recession beating tips

With job cuts perhaps on the way and a drive to cut costs here are eight ways trainers can preserve the one and deliver the other.  1. Introduce e-coaching supported by a shared working tool. Getting virtual teams to work better together speeds up...

Environment Agency – a story about water law

This project uses a story to enliven a legal subject. A classroom course is replaced saving time, money and travel; and customers get better quality advice from inspectors. Also those in the job already have an opportunity to update their knowledge when they want...

Environment Agency – Pollution control

This case study explores how an innovative package simultates a farm visit to help inspectors gain confience and expertise more rapidly than before.in a deeply complex and technical environmnent.  Traditionally inspector’s learned by accompanying...

Learning technologies in the IT sector

At the end of January , e-skills UK released their latest research reports looking at the key trends, opportunities and challenges facing IT & Telecoms in the UK. It highlights that fully exploiting technology is the single most important step the UK can take to...

Transforming Customer Service at Johnson Controls

This fascinating case study provides insight on a shared transformation plan between Johnson Controls (JCI) and Barclays Bank using QuickWins from Relay Consultants that has transformed Customer Service and driven innovation through a unique Change Management...

e-learning benefits lessons from Higher education

Last year 16 higher education institutions worked  together on the challenge of providing evidence of e-learning success that will help influence academic sceptics and reflect the considerable changes that have taken place in the first few years of the 21st...

Good Practice from Red Tray – Evaluating e-learning

Introduction  Over the last few years, Mike Ditchburn @ Bourne Training (now part of Red Tray) has written a number of articles and papers on Good (Best) Practice which dovetails with the ongoing findings of the Towards Maturity team. As an active member of...

Linking Learning to Business: Original 2004 Research

This is one of the original reports on successful e-learning implementation that contributed to the development of the Towards Maturity research findings. It explored the common business factors that contribute to e-learning success within european organisations.  15...

Distance learning for Strategic HR

Distance learning has consistently increased in importance for corporations over the last few years. After “the fad effect”, the time has come for more mature and better thought-out applications, based on the first successful experiments. Today, very few people...

Making your e-learning garden grow

One of the most significant challenges to implementing learning technologies in the workplace engaging busy learners and managers.  Recently,  PersonnelToday.com, reported on the positive response from staff when Superquinn, the Irish...

Mobile Video nuggets support learning at Vodafone Ireland

How do you extend lessons learned in a workshop so that they are put into practice in the real world? This case study takes a closer look at a programme that was commended for their entry to the  ‘Most Innovative Application of technology to Learning’...

Ikea – using learning technologies to find missing stock

“The Missing Stock Mysteries” With over 84,000 co-workers in 44 countries and more than 200 stores worldwide, being able to meet their customers expectation that the product they want ‘is always available’ is a major challenge for IKEA, the world’s leading home...

Virgin Atlantic Airways – Excellence in Induction

Virgin Atlantic Airways chose a low risk entry point for e-learning but aimed for the highest quality. All recruits worldwide attend an orientation course at the airline’s Headquarters at Crawley. This is the same for all recruits whatever their job role. Virgin...

Simply the best – tips from e-Learning award winners

Simply the best – practical tips from this year’s award winners On the 30th of January, the Towards Maturity Project together with the E-Learning awards brought together industry leaders and award winners to provide practical insights on how to: How to...

Blended CHEERS Programme brings Good Health

BUPA needed to train users in 300 locations across the UK to use an employee and resident information system; traditionally done in a central training location. Employees wanted to spend less time away from their families, had differing PC skills; and new hires did...

e-Learning for Healthcare Podcast Part 1(Audio)

  Julia Moore, the National Director of e-Learning for Healthcare in the NHS, gives a fascinating insight into the use of e-learning in training Radiologists.  This implementation won the e-learning content award in November 2007.  What have people said about...

Uniaid engages 2.3 million learners

Uniaid together with Epic were given a special mention for achieving widespread adoption of learning in this year’s e-learning awards. This case study shows how Uniaid worked with stakeholders to address  financial issues that deterred students from...

Overview of Towards Maturity Findings

FLV File   In this vodcast, Laura Overton talks about the way that technology is being used to help organisations address the skills issues of the 21st century She discusses: The skills challenge The way that employers are using technology to address some of...

Launch of Next Generation Learning Campaign

Becta is leading the drive to improve the use of technology in education via the Next Generation Learning campaign, which is supported by Johnny Ball. FE Minister Bill Rammell MP outlined the evidence of benefits of learning technologies at the...

Doctors.net use e-learning to prevent future crisis

A great example of takeup of e-learning amongst GP’s This article was originally created by the Work based e-learning project at e-skills UK and is reproduced with kind permission. Related downloads e-learning award doctorsnet case...

CareUK: Winning a return in the care industry

CareUK deliver care to people who need it in their own homes. They deliver home-based e-learning to their employees who need it. This is an outstanding example of Return on Investment. The E-learning underpinned a company expansion in a changing regulatory environment...

Reuters (Video Short summary)

FLV file   Charles Jennings took part in a recent interview with the Towards Maturity project team to look discuss how technology is being used to support the needs of the knowledge worker in the 21st century. He discusses : Skills challenges at Reuters The...

Reuters Interview Part 1

  Charles Jennings took part in a recent interview with the Towards Maturity project team to look discuss how technology is being used to support the needs of the knowledge worker in the 21st century. He discusses : Skills challenges at Reuters The specific needs...

Reuters Interview Part 2

  Charles Jennings took part in a recent interview with the Towards Maturity project team to look discuss how technology is being used to support the needs of the knowledge worker in the 21st century. He discusses : Skills challenges at Reuters The specific needs...

Connecting for Health – e-learning at the NHS Part 1

  Dr Phillip Candy,  Director of Education, Training and Development, NHS Connecting for Health took part in a recent interview with the Towards Maturity project team to discuss how technology is being harnessed to support the skills of a million staff. He...

Connecting for Health – e-learning at the NHS Part 2

  Dr Phillip Candy,  Director of Education, Training and Development, NHS Connecting for Health took part in a recent interview with the Towards Maturity project team to look discuss how technology is being harnessed to support the skills of a million staff. He...

e-learning at Lloyds TSB

  LLoyds TSB have been using e-learning in the workplace for many years, they are now mature users of e-learning where it is accepted as ‘the way we do things around here’. In this interview , Gary Bellamy , Senior Manager, Learning Technologies,...

Polestar’s Print Dynamics Programme

  This is the first in a series of podcasts with organisations to highlight how they have been using e-learning creatively to address business needs. Here , Darrin Stevens, Group Training Director of Polestar ( one of the largest printing firms in the UK)...

Department of Work and Pensions

The Department for Work and Pensions has been undergoing a wide ranging modernisation programme aiming to produce over 100 hours of online content. This case study outlines how they introduced a new simulation process that allowed subject matter experts to create...

What can education learn from industry

Lessons for Educators from Towards Maturity research. Download This article was originally created by the Work based e-learning project at e-skills UK and is reproduced with kind...

Learners of the Future

How do young people respond to e-learning?  The Association of Learning Providers conducted a national survey into access, use and the impact of technology and elearning within government funded Work Based Learning programmes.  Some...

Virgin Atlantic Airways demonstrate return on investment

  Virgin Atlantic Airways ( together with partner EBC) are the winners of the e-learning award 2006 for a project delivering the most tangible return on investment.  This case study highlights how the VAA team developed a blended learning  approach...

UKI Partnerships introduce eNVQs for contact centre staff

  UKI Partnerships, part of RBS Insurance is an extraordinary business.From its inception in 2000, it has grown rapidly to become one of the country’s leading general insurance and motoring assistance partnership providers, serving millions of customers in...

Crown Prosecution Service

Over the past 2 years, the Crown Prosecution Service has embarked on a rigorous and radical course of modernisation to unlock its employees’ potential and transform both the reality and perception of the CPS by moving away from traditional classroom teaching towards a...

BT – mobile learning for field engineers

This case study looks at how BT addressed the challenges of providing and monitoring learning for 30,000 field engineers. It looks at the challenges that were addressed in meeting the needs of a dispersed audience and outlines the practicalities of using the mobile...

Towards Maturity: 2007 Annual Benchmark Report

  Three out of four employers who use e-learning for staff training plan to significantly increase their use of informal networks over the next three years, according to e-skills UK research into e-based learning published today.  The research was undertaken on...

The Priory Group

The Priory Group and their partner Information Transfer were the winners of the ‘Widening participation in e-learning’ e-learning award (Nov 2006) and the winners of ‘elearning project of the Year’ from the Institute of IT training (Feb...

Polymers Pilot Project

This genuinely pioneering development, developed over a number of years, exploring the use of online learning in a factory-floor environment combined with online aseessment leading to recognised qualifications, makes for an insightful case study. This case study...

Whitbread EL-Box Boxing Clever

Following the introduction of the National Certificate for Licences, this innovative programme, using the el-box tablet PC developed by Creative Learning Media for Brewers Fayre pubs in the Whitbread Group, reflects a high level of audience sensitivity with 86% out of...

e-learning at work – systematic literature review

Learning Light, a member of the work based e-learning project advisory network has completed a systematic literature review of the research that has been conducted in the use of learning technologies in the workplace. Their aim is to identify any gaps for future...

Measuring Business Impact

Measuring the Business Impact of Learning   Measuring business impact of learning is high on an organisation’ s list of desires, but often low on their implementation plan.  Linking learning to business gain is a powerful weapon in the hands of training...

Beyond e-learning Practical Insights from the USA

Beyond e-learning – Practical Insights from the USA This report was published to present the findings of the first DTI Global Watch Mission to the USA on eLearning. The initial specific objectives for the mission were to gain an understanding of:• The latest...

RBS:impact of new technologies on staff learning

RBS: Impact of new technologies on staff training, learning and development – Interview with Jim McLaughlin This interview investigates how Jim McLaughlin (Head of Learning for the Royal Bank of Scotland Group) is using technologies and how they are impacting...

Frontline – elearning for customer support

Last updated Nov 09 Whilst we completed this study in 2006, I have still not seen very many programmes that compare with the Frontline blended learning approach which includes in the innovative use of mixed media in a learning programme specifically designed...

BBC – Line Communications

Shortlisted in the widespread adoption category. E-Learning Awards 2005. Over the past two years, the BBC’s intranet Gateway has been transformed from broadcasting corporate communications to providing task-based tools which help people do their jobs more...

Computeach – Coaching and Mentoring

Winner in the tutoring and coaching category. Elearning Awards 2005 Starting with just a manned telephone, Computeach’s approach to supporting learners is a model for others to follow. Many obvious logistical problems had to be overcome but these have been tackled...

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