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The Pensions Regulator

Terry Clayworth, Manager, Regulated Community Learning,looks at how The Pensions Regulator decided to use e-learning to help them address the challenge of reaching 100,000 trustees in a wide range of large and small businesses.He outlines practical lessons on

Adventitious Learning at Café Africa

As a part of Towards Maturity’s world tour for 2015, we had the pleasure of participating at LRMG’s Café Africa event. Held in Mauritius, it was a great venue for bringing great people together.

Most Businesses Not Yet Benefiting From Technology-Enabled Ethics and Compliance Training

London, UK: Today, Towards Maturity announced the findings of a new study sponsored by SAI Global, which found that despite an environment of record regulatory enforcements and personal liability for senior executives, most organisations are still applying a check-box approach to ethics and compliance training and failing to achieve the business goals they set out. This raises serious considerations for companies as they implement their programmes, with ethics and compliance failures continuing to dominate headlines.

Leadership Excellence in Disaster Response

Leadership Excellence in Disaster Response

Leadership in response to humanitarian disasters is one of the most significant factors in helping rescue and recovery amongst traumatised communities, often in situations of considerable individual danger.

Is Your Compliance Training Holding You Back?

Review your compliance training programmes in just 15 minutes or less. Get Started [This opportunity closes 12 May 2015]. Since 2012, 85% of L&D leaders are proving learning to staff to help their organisations comply with external regulations and legal requirements. 58% of those organisations are using technology to support their compliance-related training, but with variable success.

L&D Benchmarks: Discover the Actions that Get Results

At the start of 2015 our thoughts turn to preparing for the year ahead. L&D leaders around the globe are clearly concerned about they add value; how can they support rapid change in business and respond faster to it, ensuring that their teams are equipped for excellence?

UK elearning community benefits from Towards Maturity benchmark

3rd July 2012, London: Members of the UK’s largest elearning community, the eLearning Network, are benefiting from the annual Towards Maturity learning benchmark study. Now it is urging other organisations to participate as part of its ongoing ‘Campaign for Effective Elearning’.

Top tips for encouraging social learning at work

Sitting down with Wallace and Gromit, the kids, and lots of Easter chocolate offers a great opportunity to put pen to paper for the Towards Maturity newsletter. Though nowadays it’s rarely pen to paper – more like fingers to keypad, which is just another example of how technology quickly becomes deeply embedded in everyday activities.

National School of Government reaches ¼ million learners

The National School of Government faced the challenge of delivering learning on data security right across Government, all departments and many individuals. The audience were very diverse, the programme had to be suitable for all civil servants, of all grades – most senior to most junior, specialists, military, administrative and support staff.

Learning Technologies in 2010 – the definitive top 10 list

It’s that time of year when everyone seems to feel compelled to generate their list of ‘Top Ten Predictions’ for 2010 – or perhaps their Top Five or Top Seven! We didn’t want to feel left out so rather than compile another ‘Top Ten’ list we thought it might be fun to develop the ‘Definitive Top Ten’ list based on the thoughts and ramblings of many of those respected in the industry who are members of our ‘Community of Excellence’, sprinkled with some of our own insight.

Discovering the IKEA Concept

Recently published by Brandon Hall in the US was a case study based on IKEA in partnership with LINE Learning & Communications, a regular contributor to the Towards Maturity website. Examples of previous contributions from LINE include the award winning case study with the Identity & Passport Service (IPS) and meeting the needs of a Pan-European Network via the Ford Foundation. 

Doctors.net.uk deliver Infection Control Training

An effective multi-channel approach is used to reach doctors with training on two key hospital infections.  Over 1,000 doctors used the training within the first 22 days of the pilot; subsequently over four and a half thousand completed the learning. 

Evidence for change – October Update

In September Towards Maturity launched a research programme called ‘Evidence for Change’. This came about as a result of industry feedback to provide hard and fast facts to illustrate how learning technology can help to deliver greater efficiencies within the workplace and add real bottom line benefits to business.

Dealing with fraudulent applications at Identity & Passport Service

Shortlisted for ‘Blended Learning Solution of the Year’ at the WOLCE Awards in November 2008, receiving a ‘Special Mention Commendation’ at the e-learning awards 2008 for “Excellence in the production of learning content” and now the winner of the UK National Training Award, this case study provides a fascinating insight into a complex blended learning programme dealing with sensitive subject matter, large scale implementation with many first time users.

Training Quality Standard

The Training Quality Standard: what is it? TQS helps training providers deliver learning solutions that make an impact on an employer’s business. It is an accredited Quality Mark but the real benefit is that it drives a dialogue between a provider and an employer. This was clear from a CFE event for training providers delivered in London on 28th April 2009.

The Dental Channel webinar, better and cheaper delivery

Dental professionals must remain up to date with the latest developments in dentistry; in this as in many other professions the pace and change of innovation is high. How do busy professionals find the time to invest in learning and save an estimated 1/4 million pounds across the profession. The answer is a webinar programme run by the Dental Channel.

Learning engagement at Diageo

Over the years Diageo had deployed a number of e-learning courses to individual markets and in 2007 decided to invest in a centralised training portal named the Diageo Academy to allow all employees globally to access e-Learning, classroom training, virtual classroom, and self development learning materials in a central location.

Recession beating tips

With job cuts perhaps on the way and a drive to cut costs here are eight ways trainers can preserve the one and deliver the other. 

Professional Institute (IRRV) improves Local Authority and DWP staff skills

A partnership between an employer (A local authority), a professional Institute (the Institute of Revenues, Rating and Valuation (IRRV) and a supplier (Nelson Croom) leads to the creation of a nationally available, always up to date, functional, accurate, flexible, effective and easy to use online training programme; well liked by users.

Environment Agency – Pollution control

This case study explores how an innovative package simulates a farm visit to help inspectors gain confidence and expertise more rapidly than before.in a deeply complex and technical environment.

Learning technologies in the IT sector

At the end of January , e-skills UK released their latest research reports looking at the key trends, opportunities and challenges facing IT & Telecoms in the UK. It highlights that fully exploiting technology is the single most important step the UK can take to improve productivity across the economy. The results could generate an additional £35 bn  for the UK economy over the coming 5 -7 years – interesting evidence for those wanting to demonstrate that skills add value!

Transforming Customer Service at Johnson Controls

This fascinating case study provides insight on a shared transformation plan between Johnson Controls (JCI) and Barclays Bank using QuickWins from Relay Consultants that has transformed Customer Service and driven innovation through a unique Change Management process.

e-learning benefits lessons from Higher education

Last year 16 higher education institutions worked  together on the challenge of providing evidence of e-learning success that will help influence academic sceptics and reflect the considerable changes that have taken place in the first few years of the 21st century.

Ikea – using learning technologies to find missing stock

“The Missing Stock Mysteries” With over 84,000 co-workers in 44 countries and more than 200 stores worldwide, being able to meet their customers expectation that the product they want ‘is always available’ is a major challenge for IKEA, the world’s leading home furnishings retailer.

Virgin Atlantic Airways – Excellence in Induction

Virgin Atlantic Airways chose a low risk entry point for e-learning but aimed for the highest quality. All recruits worldwide attend an orientation course at the airline’s Headquarters at Crawley. This is the same for all recruits whatever their job role.

e-Learning for Healthcare Podcast Part 1(Audio)

Julia Moore, the National Director of e-Learning for Healthcare in the NHS, gives a fascinating insight into the use of e-learning in training Radiologists.  This implementation won the e-learning content award in November 2007.

elearn2work – meeting small business needs(Audio full length Podcast)

The eLearn2work project in South Yorkshire is an action research project to understand how e-learning can help small businesses improve their productivity.  This interview with Michael Thornton of Knowlegebase UK ( a lead partner in the project) is suitable for any education practioner looking to engage small businesses and work more effectively together.

Reuters (Video Short summary)

Charles Jennings took part in a recent interview with the Towards Maturity project team to look discuss how technology is being used to support the needs of the knowledge worker in the 21st century.

Reuters Interview Part 1

Charles Jennings took part in a recent interview with the Towards Maturity project team to look discuss how technology is being used to support the needs of the knowledge worker in the 21st century.

Reuters Interview Part 2

Charles Jennings took part in a recent interview with the Towards Maturity project team to look discuss how technology is being used to support the needs of the knowledge worker in the 21st century.

Connecting for Health – e-learning at the NHS Part 1

Dr Phillip Candy,  Director of Education, Training and Development, NHS Connecting for Health took part in a recent interview with the Towards Maturity project team to discuss how technology is being harnessed to support the skills of a million staff.

Connecting for Health – e-learning at the NHS Part 2

Dr Phillip Candy,  Director of Education, Training and Development, NHS Connecting for Health took part in a recent interview with the Towards Maturity project team to look discuss how technology is being harnessed to support the skills of a million staff.

e-learning at Lloyds TSB

LLoyds TSB have been using e-learning in the workplace for many years, they are now mature users of e-learning where it is accepted as ‘the way we do things around here’.

UKI Partnerships introduce eNVQs for contact centre staff

UKI Partnerships, part of RBS Insurance is an extraordinary business. From its inception in 2000, it has grown rapidly to become one of the country’s leading general insurance and motoring assistance partnership providers, serving millions of customers in partnership with brand leaders across all the major sectors.

Crown Prosecution Service

Over the past 2 years, the Crown Prosecution Service has embarked on a rigorous and radical course of modernisation to unlock its employees’ potential and transform both the reality and perception of the CPS by moving away from traditional classroom teaching towards a blended approach to learning and education. In particular, the potential of technology has been harnessed through the development of online learning, and the introduction of the Prosecution College.

BT – mobile learning for field engineers

This case study looks at how BT addressed the challenges of providing and monitoring learning for 30,000 field engineers. It looks at the challenges that were addressed in meeting the needs of a dispersed audience and outlines the practicalities of using the mobile phone to provide and assess learning. BT were shortlisted in the e-learning awards 2006 for this implementation

Towards Maturity: 2007 Annual Benchmark Report

Three out of four employers who use e-learning for staff training plan to significantly increase their use of informal networks over the next three years, according to e-skills UK research into e-based learning published today. The research was undertaken on behalf of the Skills for Business network of 25 Sector Skills Councils.

The Priory Group

The Priory Group and their partner Information Transfer were the winners of the ‘Widening participation in e-learning’ e-learning award (Nov 2006) and the winners of ‘elearning project of the Year’ from the Institute of IT training (Feb 2007).

e-learning at work – systematic literature review

Learning Light, a member of the work based e-learning project advisory network has completed a systematic literature review of the research that has been conducted in the use of learning technologies in the workplace. Their aim is to identify any gaps for future research.  In particular they are trying to answer the following questions: 

Polymers Pilot Project

This genuinely pioneering development, developed over a number of years, exploring the use of online learning in a factory-floor environment combined with online assessment leading to recognised qualifications, makes for an insightful case study.

Whitbread EL-Box Boxing Clever

Following the introduction of the National Certificate for Licences, this innovative programme, using the el-box tablet PC developed by Creative Learning Media for Brewers Fayre pubs in the Whitbread Group, reflects a high level of audience sensitivity with 86% out of 9,600 staff now preferring this method of learning.

RBS: Impact of new technologies on staff training, learning and development – Interview with Jim McLaughlin

This interview investigates how Jim McLaughlin (Head of Learning for the Royal Bank of Scotland Group) is using technologies and how they are impacting both training and development, staff and learners within the group.  He outlines how they are exploring new technologies such as blogs, virtual classrooms, Ipods etc to address different needs via an approach of trial and experimentation.

Frontline – elearning for customer support

Whilst we completed this study in 2006, I have still not seen very many programmes that compare with the Frontline blended learning approach which includes in the innovative use of mixed media in a learning programme specifically designed to address behavioural change. Many say that online media are just not suitable for encouraging new attitudes and behaviours but this study proves them wrong! 

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