Retail Sector Group – Next Meeting: 2:00pm, 7 October 2015, London

The overall aim of the benchmarking groups is to use informal and formal benchmarking in order to identify and address specific issues that relate to the sector in a focused way.

They focus on Alignment to business needs; Change management; Increasing Agility; Improving Performance and helping drive Transformation.
Why Join a Sector Benchmark Group?

Challenging market and economic conditions demand action that differentiates your performance and results from the norm. Experience proves that insight and learning from others’ success and challenges can deliver that differentiation.

Attendance supports business impact improvement, faster, prioritised decision making on strategic and tactical activities and includes an invaluable opportunity to network and learn from sector specific colleagues who have addressed challenges in a similar environment.

In each of the wider discussions, we will consider practical hints and tips on how to get started and how to overcome common challenges. Past agenda items have included:

  • The Aligned L&D Team – aligning with business sector priorities
  • L&D Essentials – what new skills are needed within L&D
  • Shifting to new models of learning
  • Engaging & Equipping the workforce for Agility
  • Learning in the workflow
  • Transforming learning design
  • Practical & social learning to share knowledge and good practice
  • Understanding learner barriers to learning
  • Aligning learning and talent
- How can apprenticeships help to attract the best people to remain competitive?

Participants will have plenty of opportunity to draw on the collective wisdom of the group and the TM team will also be able to provide practical insights from the top learning companies from beyond the sector who have participated in the Towards Maturity Benchmark Study.

Laura Overton, Managing Director of Towards Maturity, will explore findings from the annual Benchmark Report and Spotlight Reports.

Recent reports relevant to the sector include: Compliance, Embedding learning, Helping people practice and perform, Mobile and Aligning learning to business.
 Members of the sector have indicated that “Aligning for Agility” is critical and we consider effective practices from within the group and beyond.

A follow up paper will also be available to all Group Benchmark participants from the meetings that capture the practical insights and lessons learned from the event.

This Benchmarking Group will provide a unique opportunity to lay the foundations for leading the Retail sector towards overcoming the key issues facing L&D in the sector today in order to be the best tomorrow in this fast moving and competitive sector.

Constant Change and the need for Agility:

The retail sector is a fiercely competitive, fast moving environment. Change is constant to respond to both internal and external customer demands.

Availability and knowledge of technology:

Using technology is key to delivering learning on-demand but that technology is also changing at a rapid pace as the lines between personal and business tools become more intertwined and consumers expect instant access to resources.

L&D knowledge:

The knowledge and capability of L&D to both understand the technology landscape itself and how it can meet a need.

Speaking the language to align and engage with the business:

Being seen as a value and not a cost to the business.


You can benchmark any time with Towards Maturity in the Benchmark Centre:


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