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Embedding Change at O2 Using 70:20:10

Embedding Change at O2 Using 70:20:10

This case study explores the story of O2 Business to business selling teams adopting the 70:20:10 learning model to change the way their people sold, built confidence and support, and finally embedded these changes into the new way things were done.

BMJ Quality in distance learning

BMJ Quality in distance learning

Healthcare professionals at the front line are often unsure of their role in improving quality and how to influence change. Quality improvement is now becoming part of the training and on-going assessment for healthcare professionals.

Leadership Excellence in Disaster Response

Leadership Excellence in Disaster Response

Leadership in response to humanitarian disasters is one of the most significant factors in helping rescue and recovery amongst traumatised communities, often in situations of considerable individual danger.

LV= Game, Set and Match learners needs to business goals

LV= Game, Set and Match learners needs to business goals

LV= is an organisation that prides itself on providing excellent customer service. But the very system it had in place to deliver such excellence for customer enquiries was leading to delays, falling efficiency and frustrated customers and staff. An urgent solution was needed.

Evolving L&D at PwC

Evolving L&D at PwC

Towards Maturity and the CIPD have recently launched a new report L&D Evolving Roles: Enhancing Skills that considers the future direction of L&D and the skills that they need to get there.

Evolving L&D at the MOD

Towards Maturity and the CIPD have recently launched a new report L&D Evolving Roles: Enhancing Skills that considers the future direction of L&D and the skills that they need to get there.

Evolving L&D at McDonald’s

Towards Maturity and the CIPD have recently launched a new report L&D Evolving Roles: Enhancing Skills that considers the future direction of L&D and the skills that they need to get there.

Evolving L&D at Mattel

Towards Maturity and the CIPD have recently launched a new report L&D Evolving Roles:Enhancing Skills that considers the future direction of L&D and the skills that they need to get there.

Evolving L&D at Barnardos

Towards Maturity and the CIPD have recently launched a new report L&D Evolving Roles: Enhancing Skills that considers the future direction of L&D and the skills that they need to get there.

Building on Strong Foundations at the Priory Group

For the past eight years, Foundations for Growth (FfG), a blended corporate learning programme, has empowered specialist care provider Priory to deliver comprehensive and effective staff training, and to achieve outstanding business benefits.

When e-learning becomes a matter of life and death!

Did you know that those not wearing seatbelts contribute to 30% of road deaths and the risk of death in a collision increases 4 fold?  Yet, despite being a legal requirement for 29 years, an estimated 5% of drivers still won’t buckle up, that’s almost 2 million UK drivers.

Barnardos delivers e-learning excellence

Schedule time to TAKE PART  in the Towards Maturity Benchmark 2013 today to help you #BETHEBEST13.
This award winning case study of a top quartile performer demonstrates just how to achieve excellence on a limited budget!

Tips for establishing a local champion network from the National Autistic society

The National Autistic Society (NAS) is the UK’s leading charity for people affected by autism. Today the NAS has over 19,000 members and 100 local branches – each providing a wide range of advice, information, support and specialist services to around 100,000 people. As a consequence of the range of services and support they offer, their 3,000 strong workforce is extremely diverse and has a wide geographic spread.

Environmentally Friendly e-learning @ AXA PPP Healthcare

AXA PPP healthcare has been helping people to access healthcare services since 1940. Today it forms the UK healthcare arm of AXA and provides healthcare cover for individuals and employers, with around two million customers. It employs around 2,000 staff who work across six sites in Tunbridge Wells and an office in Leicester.

Legal & General talk about Minimising Fraud Risk via e-learning

As a Financial Services provider, Legal & General is an obvious target for financial crime. They must minimise the risk of fraud by ensuring that their employees are aware of fraud trends, are able to recognise criminal behaviours, methods and activities and know how to report fraudulent activity.

Minimising Fraud Risk @ Legal & General

As a Financial Services provider, Legal & General is an obvious target for financial crime. They must minimise the risk of fraud by ensuring that their employees are aware of fraud trends, are able to recognise criminal behaviours, methods and activities and know how to report fraudulent activity.

Securing global e-learning adoption at Aviva

The Business Protection team’ at Aviva were looking to communicate and monitor compliance with policies and standards relating to the way all employees conduct themselves at work. This was no mean feat given that Aviva is the world’s fifth-largest* insurance group and the largest insurance services provider in the UK with 54,000 employees serving over 50 million customers in 28 countries around the world.

Building 21st century L&D skills at Cheshire ICT Services

In this podcast, Julie Wedgwood, Julie Wedgwood Head of ICT Education Training and Development at Cheshire ICT Service outlines how her learning and development team built their skills and confidence with web 2.0 technologies to deliver improved learning services on a tiny budget.

Award Winning e-learning at E-FLI

When E-FLI collected the gold for Excellence in Production of Elearning Content – Private Sector at the 2009 E-Learning Awards, most people would have been excused for asking ‘who’? After all, this is a niche product built for a specific industry, and they were up against a host of well known names.

Re-engineering L&D for effective performance at Xerox Europe

In many areas, but particularly for professional sales people, Xerox had always had a great reputation for developing the best people and their training programme was envied by many, but there was an increased belief internally that perhaps they were living off that hard-earned reputation and that while the world around them had changed, perhaps the approach to learning and development hadn’t.

Discovering the IKEA Concept

Recently published by Brandon Hall in the US was a case study based on IKEA in partnership with LINE Learning & Communications, a regular contributor to the Towards Maturity website. Examples of previous contributions from LINE include the award winning case study with the Identity & Passport Service (IPS) and meeting the needs of a Pan-European Network via the Ford Foundation. 

Award winning e-learning at Citroen

Autonomy Multimedia won the Gold Award for the Best use of Rapid e-learning at the 2009 e-learning awards for their elegant business solution to a challenge at Citroen.

Congratulations to the e-learning award winners

The wait for many was over last night at the e-learning Awards 2009. At the glittering event in the Sheraton Park Lane Hotel, the who’s who of e-learning gathered at the event hosted once again by TV’s Angela Lamont.

The bottom line impact of success at NCALT

The National Centre for Applied Learning Technologies (NCALT) was established in April 2002 and is a collaboration between the National Policing Improvement Agency (NPIA) and the Metropolitan Police (MPS).

Evidence for change – October Update

In September Towards Maturity launched a research programme called ‘Evidence for Change’. This came about as a result of industry feedback to provide hard and fast facts to illustrate how learning technology can help to deliver greater efficiencies within the workplace and add real bottom line benefits to business.

Building Foundations for Growth at the Priory Group

Over the past 4 years, Toward Maturity have been tracking the progress of the Priory Group’s journey with e-learning. Priory Group is one of Europe’s leading providers of independent mental health care for acute, secure, rehabilitation and specialist educational services. It depends on the skills of a huge diversity of staff ranging from clinicians to chefs, which present a daunting learning and development challenge.

Evidence for Change

Over the years, our research has highlighted that effective use of learning technologies can significantly improve business agility.

Dealing with fraudulent applications at Identity & Passport Service

Shortlisted for ‘Blended Learning Solution of the Year’ at the WOLCE Awards in November 2008, receiving a ‘Special Mention Commendation’ at the e-learning awards 2008 for “Excellence in the production of learning content” and now the winner of the UK National Training Award, this case study provides a fascinating insight into a complex blended learning programme dealing with sensitive subject matter, large scale implementation with many first time users.

BT Dares to Share

One of the first organisations to benchmark with Towards Maturity, BT have always been at the forefront of innovation when it comes to learning technologies.

NCALT – award winning e-learning

In the 2008 e-learning Awards the National Centre of Applied Learning Technologies (NCALT) achieved unprecedented success as winner of the ‘e-learning industry award for outstanding achievement – corporate’, Gold Winner for ‘Excellence in the Production of Learning Content’ and earning ‘Special Mention’ in the ‘Best e-learning project securing widespread adoption’.

Driving change at Toyota Motor Europe

Toyota Motor Europe NV/SA (TME) oversees the wholesale sales and marketing of Toyota and Lexus vehicles, parts and accessories, and Toyota’s European manufacturing and engineering operations.

UKI Partnerships introduce eNVQs for contact centre staff

UKI Partnerships, part of RBS Insurance is an extraordinary business. From its inception in 2000, it has grown rapidly to become one of the country’s leading general insurance and motoring assistance partnership providers, serving millions of customers in partnership with brand leaders across all the major sectors.

Crown Prosecution Service

Over the past 2 years, the Crown Prosecution Service has embarked on a rigorous and radical course of modernisation to unlock its employees’ potential and transform both the reality and perception of the CPS by moving away from traditional classroom teaching towards a blended approach to learning and education. In particular, the potential of technology has been harnessed through the development of online learning, and the introduction of the Prosecution College.

BT – mobile learning for field engineers

This case study looks at how BT addressed the challenges of providing and monitoring learning for 30,000 field engineers. It looks at the challenges that were addressed in meeting the needs of a dispersed audience and outlines the practicalities of using the mobile phone to provide and assess learning. BT were shortlisted in the e-learning awards 2006 for this implementation

The Priory Group

The Priory Group and their partner Information Transfer were the winners of the ‘Widening participation in e-learning’ e-learning award (Nov 2006) and the winners of ‘elearning project of the Year’ from the Institute of IT training (Feb 2007).

NTL

When ntl, the UK’s leading broadband company, wanted to update its online induction programme in line with its professional, progressive, innovative image, it opted for TATA Interactive Systems’ revolutionary, intuitive interface approach which not only caters for individuals’ preferred learning styles but also gives them the responsibility and motivation for succeeding in their learning task. More details….

Whitbread EL-Box Boxing Clever

Following the introduction of the National Certificate for Licences, this innovative programme, using the el-box tablet PC developed by Creative Learning Media for Brewers Fayre pubs in the Whitbread Group, reflects a high level of audience sensitivity with 86% out of 9,600 staff now preferring this method of learning.

Safeway Stores

In 2001, Safeway Stores identified £100m revenue as “lost” or unaccounted. The business set a target to reduce this figure by £40m in the following year, by improving stock management skills in stores.

Polymers Pilot Project

This genuinely pioneering development, developed over a number of years, exploring the use of online learning in a factory-floor environment combined with online assessment leading to recognised qualifications, makes for an insightful case study.

RBS: Impact of new technologies on staff training, learning and development – Interview with Jim McLaughlin

This interview investigates how Jim McLaughlin (Head of Learning for the Royal Bank of Scotland Group) is using technologies and how they are impacting both training and development, staff and learners within the group.  He outlines how they are exploring new technologies such as blogs, virtual classrooms, Ipods etc to address different needs via an approach of trial and experimentation.

Alpha Airports Group

Alpha Airports group is a global provider of in-flight catering and airport retailing and need to ensure that all staff are aware of stringent security requirements and can follow operational procedures effectively.

Hilton International Inc

This study shows how, by utilising the online Corporate Learning Service (GlobalEnglish), the hotel chain significantly improved employees ability to communicate in English (reading, writing, listening and speaking).

Virtual Centre of Learning Excellence ( Manufacturing in NE)

The aim of the Virtual Centre of Learning Excellence (VCLE) is to provide flexible learning opportunities for employees and students in technology related industries and to facilitate the exchange of information, resources and best practice between learning providers and industry employers

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