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Professional Services Group – Next Meeting: 14:00, 3 November, London

The overall aim of the benchmarking groups is to use informal and formal benchmarking in order to identify and address specific issues that relate to the sector in a focused way.

They focus on Alignment to business needs; Change management; Increasing Agility; Improving Performance and helping drive Transformation.
Why Join a Sector Benchmark Group?

Challenging market and economic conditions demand action that differentiates your performance and results from the norm. Experience proves that insight and learning from others’ success and challenges can deliver that differentiation.

Attendance supports business impact improvement, faster, prioritised decision making on strategic and tactical activities and includes an invaluable opportunity to network and learn from sector specific colleagues who have addressed challenges in a similar environment.

In each of the wider discussions, we will consider practical hints and tips on how to get started and how to overcome common challenges.

The Professional Services Group is one of the most mature groups and recently had the opportunity to review the exclusive professional services benchmark data, the key trends and how this can inform strategies. There is a Personalised Benchmark Report specifically for professional services which is used to share good practices and propel the group forward.


Past agenda items have included:

  • How to leverage the personalised report e.g. opening, fast-tracking and improving conversations with stakeholders
  • Top trends from the exclusive professional services report and what they mean for members
  • Early insights from TM’s “Reinvigorating your compliance training” report
  • Making the case for more eLearning budget/ head count
  • Instructional design and good practice for professional content
  • Social media as an informal learning tool in workplace and the support of informal learning
  • Successful deployment of learning to mobile
  • Engaging disengaged learners


Participants have plenty of opportunity to draw on the collective wisdom of the group and the TM team will also be able to provide practical insights from the top learning companies from beyond the sector who have participated in the Towards Maturity Benchmark Study.

A follow up paper will also be available to all Group Benchmark participants from the meetings that capture the practical insights and lessons learned from the event.

Laura Overton said:

‘Based on new report data, there is a shift in the approach to compliance training. There is now an authentic voice, more real life, interaction and it is being designed into more bite size chunks. Those getting really good results have communications plans as well as good content. Implementation plans are key. Just doing the designing is not enough. Early pilot stages, on-going campaigns, authentic voice, engaging the design team to becoming champions, capturing early wins are all ingredients of success. More mature organisations are thinking about those engagement campaigns before they design.’


You can benchmark any time with Towards Maturity in the Benchmark Centre:


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