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The Towards Maturity Model

Deliver effective learning in the workplace, at whatever stage of your journey.

Over the years, we have identified six workstreams of effective practices which collectively entwine to help improve learning technology innovation and impact in the workplace. These six workstreams, known as the Towards Maturity Model, form the basis of our benchmark process and are constantly reviewed and recallibrated with each benchmark study.

Each of these workstreams are essential in delivering impact and involve different activities and areas of focus:

Mature organisations are more likely to align learning to business strategy, ensure that programmes are relevant to both business and individual requirements.

Regardless of sector or size of implementation, mature implementations formulate a range of strategies to help define need.

Mature organisations are likely to have a greater focus on understanding the context of the learner, their motivations and environment.

Understanding the learner context requires a fresh look on learner motivation, opportunities for informal learning, work life balance and opportunities to use new technologies for learning.

What are the work environment factors that might influence success? What needs to be changed? How to go about it?

Does the organisation have appropriate infrastructure? How does culture influence success and how can you involve managers more successfully? Where does learning fit into the overall approach to talent management?

Mature organisations target the changing needs of their learning and development professionals to ensure that they are equipped with the right skills, resources and reputation to effect change.

Capability of L&D professionals will include areas such as blended learning, learner support, content (custom, building it quickly, generic content), knowing what free tools are available, how to build collaboration and deliver assessment.

Mature organisations have proactive strategies for involving critical stakeholders who influence behaviour change.

This strand has a focus on  learner engagement and building activities linked to  marketing and managing change.

Mature organisations will be proactive in identifying the value their learning technologies are adding to their organisation.

On this site, we have examples of organisations showing improved productivity and organisational benefits.

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