In Focus: How to Build and Change Habits in the Workplace

Oct 1, 2018 | Featured, General, In-Focus Reports, Research

The ability to change behaviour through habit creation is crucial to becoming a top performing organisation, particularly as learners have the skills to build new capabilities quickly and ‘unbuild’ old behaviours that are no longer relevant. But how do you actually create habits in the workplace?

This report provides a guide to help L&D professionals build and create habits in their organisation, as a means to shape behaviour change and create real business impact.

About this report

Drawing on our data, we have uncovered two key fundamental attributes required to change behaviour and produce habits in the workplace: application and reflection. Top performing organisations are:

  • 3X more likely to successfully apply learning (vs average)
  • 3X more likely to encourage reflection (vs average)[1]

We know that application and reflection are central to producing habits; this is nothing new to L&D. However, what this report does differently is seek to break down the steps that help organisations successfully achieve the application and reflection in order to create an opportunity for habit creation.

[1] Towards Maturity (2018). In Focus: Driving Performance and Productivity [Online]. London: Towards Maturity CIC

Covered in this report

Creation of habits: The role of application

  • Extending the classroom
  • Performance support
  • Role of manager


Creation of habits: The role of application

  • Applying the science
  • Structured thinking
  • Encouragement


Technology: Supporting application and reflection

  • Technology that supports and directs
  • Value of data


Case Study: West Midland’s Police

Data for this report is drawn from:

  • The Towards Maturity 2017 Benchmark Study research with over 600 L&D leaders, reported in The Transformation Curve (towardsmaturity.org/transformation), which is free to download thanks to the support of Towards Maturity Ambassadors.
  • Data from the 2018 Towards Maturity The Learner Voice: Part 4 (unpublished).

This In-Focus Report is free to download thanks to the support of Towards Maturity’s Ambassador, Cognician.

This report is sponsored by Cognician. By downloading this report, you confirm that you’re happy for your details to be passed to the report sponsor, for the purposes of receiving information on relevant products and services. If you do not wish for your details to be passed on, simply contact us for a copy of the PDF.

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About the Health Check

The Towards Maturity Health Check is an internationally recognised longitudinal study on the effective implementation of learning innovation based on the input of 7,000+ participants and 41,000 learners gathered since 2003. Towards Maturity continuously surveys and studies how people learn at work and the impact this has on organisational performance. By turning data into insights and insights into action, this research is used to help L&D leaders assess and improve the appropriateness, effectiveness and efficiency of their learning provision.

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Our confidential Health Check is free to use and takes 60 minutes to complete (just 20 minutes to update if you have completed it previously). Start your Health Check

Download this report

Create an account or sign in to download this report and get instant access to:

  • L&D Benchmark Reports
  • In-Focus Reports
  • Sector Reports
  • Case Studies
  • Free Resources

This report is sponsored by Cognician. By downloading this report, you confirm that you’re happy for your details to be passed to the report sponsor, for the purposes of receiving information on relevant products and services. If you do not wish for your details to be passed on, simply contact us for a copy of the PDF.

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Our Supporters also influence Towards Maturity’s Benchmark and research, providing insights on future trends and practices that should be investigated.

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