Equipping staff on humanitarian front line

by | Apr 25, 2018 | Case Studies, Evidence for Change, Featured, General

This article describes how Action Against Hunger Nigeria provided e-learning to equip their frontline staff to effectively project manage and tackle an enfolding humanitarian crisis in Nigeria.

This project took silver at the 2017 Learning Technologies Awards Best learning technologies project – international public & non-profit sector.

The Challenge

The context in which the learning in this article takes place doesn’t get to be more extreme. The region is North East Nigeria where the infamous Boko Haram and other armed militias have been engaged in a long, bloody conflict with the military that has resulted in 8.5 million people in need of humanitarian assistance in 2017. This situation has also led to nearly half a million children under five suffering from severe malnutrition and 1.9 internal refugees.

AAH needed a learning solution that would that would enable its staff to understand how to project manage to the organisation’s high standards. Importantly they would have to do this on the front line where there are tight time constraints and a near complete absence traditional face-to-face training.

Key Objectives

The organisation needed a solution that would offer a learning experience that:

  • Was self-paced and moderated
  • Access learning with ease from remote areas e.g. in refugee camps.
  • Virtual based around a social community hub or learning
  • Provided learning materials accessible from remote areas e.g. refugee camps
  • Enabled AAH to train more staff at a lower cost

The solution would have to be as tough, robust and flexible as the humanitarian staff working in the war-torn areas of Eastern Nigeria.

What you’ll learn in this case study

  • The benefits of aligning your learning aligns to the organisational goals
  • How you can rationalise your internal company policies by attaching an external accredited to your learning
  • How your learning platform automatically captures key performance data, giving your L&D team vital information on learner progress and course milestones
  • How adoption of an interactive learning experience, with learner feedback can inform the policy and greatly assist organisational learning
  • How real time monitoring software can easily allow your team to measure the learning that is going on at any point in time.

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By Laura Overton, Towards Maturity
Follow on Twitter: @LauraOverton @TowardsMaturity

The case study has been created as part of the Towards Maturity and Learning Technologies Awards Good Practice Partnership, established in 2011.

About Action Against Hunger (AAH)

AAH is a global humanitarian organization which originated in France and is committed to ending world hunger. The organisation helps malnourished children and provides communities with access to safe water and sustainable solutions to hunger.

In 2014, Action Against Hunger worked in 49 different countries around the world with more than 6,000 employees and volunteers helping 13.6 million people in need.

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