Virtual Training – taking Aggreko’s training to new places…

by | Oct 26, 2017 | Case Studies, Evidence for Change, Featured

This case study lays out how Aggreko used e-learning and virtual training scenarios to provide safe and effective training for potentially high-risk environments in a way that would align their worldwide workforce.

This project took gold at the 2016 Learning Technologies Awards for ‘Best use of simulations or virtual environments for learning’.

Aggreko are the world’s largest temporary power generation company and a major supplier of temperature control solutions, operating globally in 100 locations in over 45 countries. With a workforce of 6,000 employees, Aggreko’s customers rely on their ability to rapidly deploy solutions to them across the world quickly and safely.

The Challenge

With a rapidly expanding workforce and only one training location based in Dubai, Aggreko’s key requirement was to bring its staff-learning provision into the 21st Century. Aggreko’s existing training content was not standardised and was predominantly paper-based, which was difficult to maintain and failed to generate trainee engagement. Aggreko desperately needed an effective and engaging learning solution that would support their diverse personnel across many different global locations.

Key Objectives

It was essential for any learning solution to support the continued growth of the business and provide a scalable solution without incurring excessive additional ongoing costs. It was essential for any learning solution to support the continued growth of the business and provide a scalable solution without incurring excessive additional ongoing costs.

Key objectives outlined by the client were:

  • Ensure 3000+ permanent and contractor employees are fully compliant and competent at all times
  • Establish the minimum level of competency required for a global workforce against a set standard
  • Effectively deliver training to over 100 locations in 45 countries with varying levels of infrastructure
  • Improve operational outcomes while reducing the overall cost of training and time taken to train

Furthermore, the new learning solution would have to meet the following objectives specifically:

  • Train engineers covering all aspects of technical knowledge and understanding
  • Train and assess engineer’s ability to carry out complex fault finding, maintenance, health checks, repairs and installation
  • Improving adherence to HSE standards and legislation
  • Familiarisation about key processes, inspection of job cards, equipment and machinery

In terms of results, it’s easy to say that they speak for themselves! The new training program boasts an impressive 600% increase in employees who are able to train in a realistic environment that empowers them to gain new knowledge in a risk-free setting. Furthermore, the new design has also provided Aggreko with a clearer picture of employee’s skills as well as identifying areas of strengths and weaknesses.

The confidence of engineers has also significantly increased leading to more efficient and safer handling of maintenance and installation activities. This has resulted in 60% – 100% increase in knowledge and retention of inherent risks and preventative control measures.

What you’ll learn in this case study

  • How embracing virtual learning can lead to an increase in learner engagement and to a reduction in risk to employee safety in hazardous learning environments
  • How use of VR can reduce ongoing financial costs of learning
  • How VR scenarios can be effective in recreating pressure situations and highlighting employee behaviours
  • How use of competition and reward in the design of your e-learning can increase motivation and productivity

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By Laura Overton, Towards Maturity
Follow on Twitter: @LauraOverton @TowardsMaturity

The case study has been created as part of the Towards Maturity and Learning Technologies Awards Good Practice Partnership, established in 2011.

About Aggreko

Aggreko are the world’s largest temporary power generation company and a major supplier of temperature control solutions, operating globally in 100 locations in over 45 countries. With a workforce of 6,000 employees, Aggreko’s customers rely on their ability to rapidly deploy solutions to them across the world quickly and safely.

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