How NATS engaged a new generation of Air Traffic Controllers

by | Aug 7, 2017 | Case Studies, Evidence for Change, Featured

This case study describes how NATS used e-learning to engage a new generation of trainee flight controllers and increase the success rate of candidates. This project took gold at the 2016 Learning Technologies Awards for ‘Excellence in the design of learning content’ with its use of micro-learning and mini games for Air Traffic Controller training.

NATS logoThe UK air traffic management service, NATS, has been a driving force in the aviation industry, providing Air Traffic Control for the UK and thirty other countries around the world. Their service handles 2.4 million flights alone in the UK, transporting over 250 million passengers. To keep all this traffic flying smoothly, NATS must provide the highest standards of training for their Air Traffic Controllers.

Image: NATS – UK air traffic control: Inside Heathrow Air Traffic Control Tower

The Problem

Each year, the NATS College recruits Trainee Air Traffic Controllers (TATCs) into a demanding three-year programme. Only those who satisfy the high standards required by NATS will progress to become fully qualified Air Traffic Control Officers (ATCOs). However, NATS increasingly found that the level of knowledge amongst its applicants prior to the commencement of training varied considerably.

The college realised that its existing paper-based resources that brought trainees up to a foundation level prior to formal training, was no longer engaging the current generation of trainees. Unless NATS could develop a new way of delivering this foundational knowledge in an engaging way for its new trainees, it would face a crisis in the number progressing to the full training program.

The objective was simple: support all TATCs in reaching the same level of foundational knowledge, to give them the best chance of qualifying.

The Challenge

NATS needed a solution that:

  • Was cost effective to design and deliver
  • Was accessible on both desktop and tablet to maximise take-up
  • Provided content in an engaging format that encouraged TATCs to return

NATS approached SiyonaTech to help it to develop an interactive resource that would provide some of the foundation learning in a more engaging format to meet the expectations and preferred learning style of a new generation of TATCs.

What you’ll learn in this case study

  • How to design and deliver e-learning program that is cost effective
  • How to effectively design a training format that can be accessible on a range of platforms: tablets, desktops and laptops
  • Provided content in an engaging format that encouraged TATCs to return and complete their training
  • How to design a suite of e-learning using highly interactive methods, such as games, simulations, video / audio and animation in their learning solutions, can deliver detailed information effectively
  • How to design a system that will enable learners to track their own improvement and to identify weaknesses and knowledge gaps
  • Enable tutors to more effectively keep on top of individual student progress and to provide tailored support when required

Download this case study (PDF)

£0.00Download

By Laura Overton, Towards Maturity
Follow on Twitter: @LauraOverton @TowardsMaturity

The case study has been created as part of the Towards Maturity and Learning Technologies Awards Good Practice Partnership, established in 2011.

About NATS

The UK air traffic management service, NATS, has been a driving force in the aviation industry, providing Air Traffic Control for the UK and thirty other countries around the world. Each year their service handles 2.4 million flights alone in the UK, transporting over 250 million passengers. To keep all this traffic flying smoothly, NATS must provide the highest standards of training for their Air Traffic Controllers.

Download this case study

Our case studies are completely free to download. Click the button below to download the full story.

£0.00Download

Featured content

The Coaching Culture Story Revealed by Learner Intelligence

The Coaching Culture Story Revealed by Learner Intelligence

Qantas Airway, the flag carrier airline of Australia, is on a learning transformation journey.  Michelle Ockers, who recently partnered with Towards Maturity as an expert learning analyst, worked with Qantas as an independent strategic advisor in 2017.  She engaged Towards Maturity to help Qantas identify how they could create a modern and engaging learner experience.

Measuring the benefits of your communication and learning & development strategy

Measuring the benefits of your communication and learning & development strategy

Measuring the benefits of L&D and comms initiatives remains a challenge. Just one in eight learning and development professionals1 believe their organization measures the return on investment of learning programmes. Success can be measured either through quantitative measurement or qualitative change, but whatever approach is chosen, effective measurement is vital to ensure L&D and comms strategies are delivering on objectives and attract future investment.

Boost workforce development through microlearning

Boost workforce development through microlearning

Micro-learning delivers learning nuggets in easily digestible, bite-sized chunks. Learners can access micro-learning as they need it, on the job. Industry expert Josh Bersin describes micro-learning as an ‘amazing innovation’, explaining that microlearning platforms now let you manage the proliferation of video, assessment, and other small content objects with tools for curation, tracking, recommendations, and AI-based prescriptive learning”.

New research finds 54% of learning is still being conducted solely in the classroom – but change is needed for formal learning to remain effective

New research finds 54% of learning is still being conducted solely in the classroom – but change is needed for formal learning to remain effective

Towards Maturity delve deeper into the dichotomy L&D are facing between formal learning and the desire for increased accessibility and availability. Supported by ambassadors, Raytheon Professional Services, this brand new In Focus report uncovers new insight into the most effective ways to improve formal learning by exploring what successful organisations are doing differently.

Featured

The Coaching Culture Story Revealed by Learner Intelligence

The Coaching Culture Story Revealed by Learner Intelligence

Qantas Airway, the flag carrier airline of Australia, is on a learning transformation journey.  Michelle Ockers, who recently partnered with Towards Maturity as an expert learning analyst, worked with Qantas as an independent strategic advisor in 2017.  She engaged Towards Maturity to help Qantas identify how they could create a modern and engaging learner experience.

Measuring the benefits of your communication and learning & development strategy

Measuring the benefits of your communication and learning & development strategy

Measuring the benefits of L&D and comms initiatives remains a challenge. Just one in eight learning and development professionals1 believe their organization measures the return on investment of learning programmes. Success can be measured either through quantitative measurement or qualitative change, but whatever approach is chosen, effective measurement is vital to ensure L&D and comms strategies are delivering on objectives and attract future investment.

Boost workforce development through microlearning

Boost workforce development through microlearning

Micro-learning delivers learning nuggets in easily digestible, bite-sized chunks. Learners can access micro-learning as they need it, on the job. Industry expert Josh Bersin describes micro-learning as an ‘amazing innovation’, explaining that microlearning platforms now let you manage the proliferation of video, assessment, and other small content objects with tools for curation, tracking, recommendations, and AI-based prescriptive learning”.

Our Ambassadors

Our Supporters also influence Towards Maturity's Health Check and research, providing insights on future trends and practices that should be investigated.

Pin It on Pinterest