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In-Focus: Capturing and Sharing Company Know-How

by | Feb 14, 2017 | Featured, In-Focus Reports

Knowledge can define a company’s unique proposition and is a key source of business value. Loss of knowledge can place a huge risk on business survival and competitiveness. In this In-Focus report, supported by CrossKnowledge, we address the concerns faced by C-suite executives to address major talent and capability gaps and considers how L&D leaders can enable and facilitate the sharing of knowledge across their organisation.

We investigate the issue of how organisations can uncover and harness the wealth of knowledge residing in their workforce, and in their extended enterprise. Through an understanding of the tactics that support successful collaboration and ways in which technology can unlock potential partnerships, this report aims to build confidence in people professionals supporting knowledge transfer.

Our approach

We look at those tactics that are most highly correlated with results. Through exploring evidence from some of the most successful learning organisations, participating in the Towars Maturity 2016 Benchmark, we describe a clear way forward for those L&D leaders keen to support effective knowledge transfer and deliver results!

Putting the concept of knowledge transfer to work across the organisation boundary, we turned to leaders in L&D to contribute their own knowledge about the processes and programmes that work for them. Look out for the sidebars in each chapter that capture some of the insights from the webinar held by CrossKnowledge in December 2016.

We use data-based evidence to develop practical hints and tips, so that you can improve knowledge transfer in your organisation.

This report presents the evidence for L&D leaders to:

  • Use technology to improve sharing of good practice
  • Facilitate knowledge transfer through continuous learning
  • Explore how to improve succession planning
  • Develop their own skills

What you’ll learn in this report

How staff are sharing their knowledge:

  • Their perspective
  • Facilitating collaboration

Sharing good practice:

  • Benefits and barriers
  • Factors slowing down transfer

Tools for supporting knowledge transfer:

  • Collaboration and knowledge sharing
  • Building information resources
  • Helping staff find what they need

Capturing and sharing company know-how:

  • Top performer tactics for supporting knowledge transfer
  • Building the facilitation skills of the L&D team


Data for this report is primarily drawn from the Towards Maturity 2016 Benchmark™ research with over 600 L&D leaders, reported in Unlocking Potential. Study methodology and participant demographics can be found in Appendix A on page 78.

Reference is also made to data from the Towards Maturity Learning Landscape™ research, gathered online during 2016 from a sample of over 4,500 workers, and published in The Learner Voice: Part 3 (www.towardsmaturityorg/learnervoice3).


This report is free to download, thanks to the support of our Ambassador, CrossKnowledgeBy downloading this report, you agree for your email address to also be shared with our sponsor (Please contact us directly for a copy if you do not wish for your address to be shared).

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  • Sector Reports
  • Case Studies
  • Free Resources


Download this report

Create an account or sign in to download this report and get instant access to:

  • L&D Benchmark Reports
  • In-Focus Reports
  • Sector Reports
  • Case Studies
  • Free Resources


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