Capturing and sharing company know-how

by | Feb 14, 2017 | 0 comments

In the modern workplace knowledge can define a company’s unique proposition and is a key source of business value.

98% of organisations want to increase the on-going sharing of good practice through the use of technology-enabled learning, however, only 1 in 5 are achieving this goal – with the finance and IT and telecoms sectors being amongst the most proactive.

Data from 600 L&D leaders and 5,000 workers has been examined in this new research led by Towards Maturity and sponsored by Crossknowledge to identify the tools and tactics of those successful in capturing and sharing company know-how and the impact this is having on their staff and business goals.

Those successful in capturing and sharing company know-how are twice as likely to report that the capability of their organisation to solve problems has increased and that they have doubled the drive in business innovation.

Jason Hathaway, Director of Content and Learning Solutions, Crossknowledge, says:

‘Organisations today tick and prosper thanks to the breadth and depth of their employees’ combined knowledge and expertise. Retiring senior workers are leaving behind massive gaps in expertise so how organisations capture this critical knowledge and know-how before they disappear is crucial.’

Tools are critical to facilitate sharing and those that actively encourage learners to collaborate in building knowledge resources use tools such as wikis, forums, podcasts and videos.

As well as the tactics and tools used to encourage sharing, the new research identifies the behaviours of the employee. One in five staff members are proactively sharing what they know with peers, one in five are not willing to share what they know, and the rest need to be provided with an opportunity to share and help getting started.

Sharers are three times more likely to involve classroom trainers and twice as likely to have content curation strategies in place to help staff make sense of the resources available to them.
Indeed creating a culture where staff feel safe to share and contribute knowledge plays a crucial role.In organisations that share knowledge managers are four times more likely to encourage their staff to make time for social and informal learning and in sharing organisations people are twice as likely to contribute their own learning resources to share with others.

Commenting on the report, Laura Overton, Founder and CEO of Towards Maturity said:

‘Organisations and individuals are facing rapid change. Everyone is looking to encourage the sharing of good practice but fewer than a third are using tools that will help staff share and access knowledge and less than a quarter have the skills they need to facilitate social learning.

This report shows that the successful will not be holding on to their knowledge but actively sharing it with their peers. Modern people professionals have a critical role to play, having high hopes is not enough, they need to harness new tools and build new skills.’

The full report can be downloaded for free at:



About Towards Maturity

Towards Maturity is a benchmarking research company that provides independent expert advice and support to help organisations use learning technologies to accelerate business performance. It leverages the data of its in-depth Benchmark Study, the largest learning technology benchmark in Europe. Since 2003, over 5,000 organisations and 35,000 learners have contributed to Towards Maturity’s leading benchmarks.

Thanks to the support of Towards Maturity’s Ambassadors, annual benchmarking findings, case studies and resources are available to download for free at

The Towards Maturity Ambassador Programme is made up of leading learning organisations. They work together as Ambassadors for change, identifying and improving good practice, raising awareness and driving the whole learning industry forward.

The Towards Maturity’s Ambassador Programme includes strategic partner the CIPD, publishing partner Emerald Group Publishing, the founding Ambassadors: Learning Technologies, LEO, Corporate eLearning Consortium and Charity Learning Consortium, plus: Acteon, City and Guilds Kineo, CrossKnowledge, Docebo, Dossier, DPG plc, eCom Scotland, getAbstract, GoodPractice, Kallidus, KPMG, Learning Pool, Lumesse, Raytheon Professional Services, Redware, Saba Software, Skillsoft, Speexx and Sponge UK.

Learn more about Towards Maturity’s AmbassadorsLearn more about Towards Maturity’s unique benchmarking tools and models

About Crossknowledge

With more than 10 million users in 130 countries, CrossKnowledge is one of the world’s leading distance learning providers. CrossKnowledge solutions apply to companies and organisations of all sizes, successfully helping them execute their strategies, measurably developing competencies for each of their employees. They are built using world renowned content, social and mobile technology training expertise integrating the latest in educational research, and 16 years of experience and best practices for deployment. CrossKnowledge is part of the Wiley group.

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