How Benchmarking Brought Change at FirstGroup
Do you need to understand how your L&D team shapes up as a business function?
Niall Gavin, Group Head of Technology Assisted Learning at FirstGroup plc, used the Towards Maturity Benchmark to clarify the role of L&D in FirstGroup, and to gather the evidence of its impact on the business. By doing this, Gavin was able to take a fresh look at the organisation’s learning strategy and to bring in new initiatives.
In this video, Gavin explains why he benchmarked with Towards Maturity and what he did differently as a result.
Review your L&D strategy and see how you compare with peers around the world with the Towards Maturity Benchmark.
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As learning professionals, we want to design interventions that lead to lasting change. Shifting behaviour involves a process that continues long after the programme finishes. Our research has shown that mature learning organisations are more successful at integrating learning and work, but they don’t abandon formal learning. One of their strategies is to design learning campaigns and programmes that build and encourage new habits.
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