2015 Sector Benchmark Report: IT & Telecoms

by | Jun 18, 2015 | Sector Benchmark Reports

The 2015 Sector Benchmark Report for IT & Telecoms is now available to download at the bottom of this page. Powerful evidence to help L&D teams deliver great learning results is freely available thanks to the support of Raytheon Professional Services.

When it comes to modernising learning, the IT and Telecoms sector face their own specific challenges including extending learning to remote workers, improved talent retention, engaging new types of learners and reducing costs. This new report draws on data from 53 IT and telecommunications companies who took part in the 2014-15 Towards Maturity Benchmark Study looking at the impact of a technology-enabled modernised learning strategy.

Evidence in this report is drawn from online responses of over 600 L&D leaders gathered between June and August 2014.

This report compares the average response from organisations in the IT & Telecoms sector with the average responses of all 600 participants. It provides an insight into the drivers, benefits, skills and technologies used by the sector. We review the strengths and weaknesses of implementation practices, as compared with top learning companies who are achieving the highest impact from their approach to modernising workplace learning.

Unsurprisingly, the IT & Telecoms sector are thinking creatively of how to best use the technology at their disposal.

For example, the sector have been early adopters in the use of mobile learning. Usage has increased from 62% in 2011 to 75% in 2014, with 100% expecting to be using mobile technologies by 2016.

This report indicates that those that have implemented mobile learning in the workplace see a direct positive impact on productivity, knowledge sharing and employee satisfaction.

Of course, there are still some challenges, one of the top barriers to technology-enabled learning and development for this sector is how e-learning is seen as too generic and not sufficiently tailored to the employee’s needs.

This Sector Benchmark Report highlights two main types of benchmarks:

  • Performance indicator benchmarks: highlighting the impact that different learning approaches are currently having on business, staff and efficiency.
  • Towards Maturity good practice benchmarks: focusing on action – why are others getting the results they are getting and what can be learned from them?

Download the full report at the bottom of this page to deliver great results.

Report Contents

  • What does ‘good’ look like?
  • Balancing organisational and individual need
  • New models for learning
  • Boosting agility
  • Equipping L&D as agents of change
  • Improving results

Demographics and Overview

  • 53 organisations
  • 52% based in the UK
  • 58% from large organisations (over 5,000 employees)
  • 92% from the private sector
Within the IT & Telecoms sector, expectations are high and L&D are looking for tangible results and business impact from their programmes. However, many programmes fail to achieve their potential, despite high levels of investment and a greater increase in training budget than most sectors over the last two years.

Ambition in this sector to deliver tangible business results from learning programmes remains high. The top drivers for investing in technology-enabled learning strategies in this sector are:

  • Reducing time to competency
  • Improving management and administration of learning at work
  • Improving monitoring of impact measures
Every respondent in the IT & Telecoms sector said the above were top drivers for change.

Programme efficiency is also very important, with over 80% of organisations looking to reduce costs, reduce time away from the workplace and reach more learners through technology. The drivers for change in IT and Telecoms organisations are similar to others in the private sector. Few significant differences emerge, although significantly more in this sector seek to:

  • Extend learning to remote workers
  • Engage new types of learners

What is driving changing L&D practices in IT and Telecoms?

The sector expects more from their modernised learning strategies than most:

  • 100% reduce time to competence (91% sample average)
  • 100% improve management and administration of learning at work (94%)
  • 100% improve monitoring of impact measures (94%)
  • 97% increase on-the-job productivity (90%)
  • 97% improve the quality of learning delivered (96%)
  • 97% achieve greater consistency of the learning experience (94%)
  • 97% support the ongoing sharing of good practice (95%)
  • 97% improve talent/performance management (92%)
  • 95% increase learning access and flexibility (96%)
  • 95% deliver greater value for money (93%)
  • 95% support organisational change (91%)

Whilst they are more likely to achieve their goals, than average, they still have a long way to go to achieve their aspirations.

What benefits are being achieved in the IT & Telecoms sector?

  • 73% comply with new regulations and legal requirements (67% sample average)
  • 69% help implement new processes or new products (44%)
  • 59% improve effectiveness of face-to-face learning (46%)
  • 52% help implement new IT systems (42%)
  • 49% improve induction process (31%)
  • 48% inform our customers/suppliers of new products (40%)
  • 48% improve staff retention (24%)
  • 48% develop a better qualified workforce (33%)
  • 47% increase the volume of learning – reaching more people (40%)

What is holding the IT & Telecoms sector back?

  • 86% Cost of set-up, development and maintenance (69% sample average)
  • 81% Past experience of e-learning hasn’t fulfilled out expectation (55%)
  • 76% Not seen as a management priority (51%)
  • 71% e-learning too generic and not sufficiently tailored to our needs (60%)
  • 67% L&D staff lack knowledge of the potential use and implementation of technology (56%)
  • 67% Reluctance by users to learn with new technology (58%)

The technology mix in the IT & Telecoms sector:

  • 81% learning management system (80%)
  • 76% surveys and questionnaires (81%)
  • 71% online assessment (74%)
  • 71% custom-made e-learning objects (75%)
  • 67% virtual meetings (77%)
  • 67% best practice (internal) videos (60%)

Higher scores for customer-activated learning:

Organisations in IT and Telecoms are more proactive in understanding what their learners need and how they prefer to learn than most:

  • 47% are proactive in understanding how learners currently learn what they need for their job (36% average)
  • 45% agree that staff in our organisation understand how to identify the right information appropriate for their job (27%)


This study has been independently conducted by Towards Maturity and supported by Raytheon Professional Services.

Please note: you must be logged in/registered to download your copy. By downloading this report, you agree for your email address to be shared with Raytheon RPS. (Please contact us directly for a copy if you do not wish for your address to be shared).

Download this report

Create an account or sign in to download this report and get access to:

  • L&D Benchmark Reports
  • In-Focus Reports
  • Sector Reports
  • Case Studies
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Download this report

Create an account or sign in to download this report and get instant access to:

  • L&D Benchmark Reports
  • In-Focus Reports
  • Sector Reports
  • Case Studies
  • Free Resources


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