Evolving L&D at McDonald’s

by | Apr 15, 2015 | Case Studies

Towards Maturity and the CIPD have recently launched a new report L&D Evolving Roles: Enhancing Skills that considers the future direction of L&D and the skills that they need to get there.

The report included a number of detailed interviews including this one with Mark Reilly – Head of Corporate
Training, McDonald’s UK, Deborah Rudge – Training Consultant, McDonald’s UK and James Thorne – HR Consultant, McDonald’s UK.

McDonald’s is a leading global food service retailer, with more than 36,000 local restaurants serving approximately 69 million people, in more than 100 countries each day. In the UK, McDonald’s has over 1,250 restaurants, serving more than 3.5 million customers every day.

McDonald’s UK have introduced a new development programme designed to build performance consulting skills across the business. This is complemented by an L&D skills framework which focuses on the need to build relationships and work strategically.

Quick tips

  • Ensure that there is real business buy-in of L&D and ‘training has very much got a seat at the table’, meaning that learning is aligned to business needs.
  • It’s good for the L&D team to have a strong business connection: ‘All members of the training team in the UK have come from operations. Again, we’ve developed everyone internally within the system.’ ‘Keeping close to operations ensures you understand its rhythm, culture and priorities and you can align development initiatives more effectively so they become embedded. It’s about how you’re able to keep the two in balance.’ Mark
  • ‘I talk to my people about being a T-shaped leader. Yes, you are an L&D professional, but actually you’ve got to go across the business and understand how things come together. … If you’re thinking strategically, you can bring in lots of other things that can help support.’ Mark

To view the full case study and discover how the L&D team at McDonald’s UK acheived success, download the pdf below.

Related downloads

Featured content

Challenging Perceptions

Challenging Perceptions

The corporate learning market is rapidly evolving to meet the ever-changing demands of work and worker. The C-suite and L&D leaders can no longer ignore that over 90 percent of organizations do not realize the full value of their investments.

All you need is Evidence

All you need is Evidence

Every year over $400billion is spent on corporate learning globally, yet only 15% is proven to stick. Investments in learning are continuing to grow year on year but performance impact is not changing. The industry is still struggling to provide real proof of impact, in fact, for the first time the Towards Maturity Index is tracking a significant decline. This is causing leaders to have low confidence levels in L&D.

The Towards Maturity Journey: FirstPort

The Towards Maturity Journey: FirstPort

Having clear evidence is a vital starting point in identifying where improvement is needed and backing up your business case for change. We spoke with Emma Smith, Head of Talent at FirstPort Limited, a residential property management company. She had used the Towards Maturity Learning Health Check in a previous role and has now brought this tool to her new organisation in order to help transform their workplace learning culture.

The Towards Maturity Journey: Coca-Cola Hellenic Bottling Company

The Towards Maturity Journey: Coca-Cola Hellenic Bottling Company

Towards Maturity Learning Health Check provides an ideal starting point for organisations wanting to improve their development, by giving clear evidence and comparisons with high-performing learning cultures. To get a real idea of how the Health Check has a proven business impact, we spoke with Robin Lilly, Capabilities and Leadership Development Director of Coca-Cola Hellenic Bottling Company, to hear his experiences.

Featured

Challenging Perceptions

Challenging Perceptions

The corporate learning market is rapidly evolving to meet the ever-changing demands of work and worker. The C-suite and L&D leaders can no longer ignore that over 90 percent of organizations do not realize the full value of their investments.

All you need is Evidence

All you need is Evidence

Every year over $400billion is spent on corporate learning globally, yet only 15% is proven to stick. Investments in learning are continuing to grow year on year but performance impact is not changing. The industry is still struggling to provide real proof of impact, in fact, for the first time the Towards Maturity Index is tracking a significant decline. This is causing leaders to have low confidence levels in L&D.

The Towards Maturity Journey: FirstPort

The Towards Maturity Journey: FirstPort

Having clear evidence is a vital starting point in identifying where improvement is needed and backing up your business case for change. We spoke with Emma Smith, Head of Talent at FirstPort Limited, a residential property management company. She had used the Towards Maturity Learning Health Check in a previous role and has now brought this tool to her new organisation in order to help transform their workplace learning culture.

Our Ambassadors

Our Supporters also influence Towards Maturity's Health Check and research, providing insights on future trends and practices that should be investigated.

Pin It on Pinterest