Communication confidence – building the foundations for global change at Arrow Electronics

by | Mar 28, 2013 | Case Studies, Evidence for Change

Arrow Electronics provides electronic components and computing solutions around the world, and like many multinational businesses, it needs to respond quickly to increased globalisation.

The organisation understands that communication confidence is key and as their business adapts to working globally, they have to find new ways of supporting global communications.

However, efficiently building communication confidence around the globe through online learning requires more than simple e-learning. Arrow Electronics worked with one of Towards Maturity founding Ambassadors, GlobalEnglish, to deliver these skills in a way that is both radical and effective.

We have included this case study in our Evidence for Change programme because of the bottom line value this solution is delivering to the business –  65% of participants report that they are saving at least 1 hour a week due to improved Business English communication skills.

This independently researched case study, identifies the factors linked to this success.

Top tips for building communications confidence

  • Provide an opportunity to help staff apply ad practice their new skills in their own work context
  • Personalise the learning experience to individual need
  • Consider the value of providing a virtual coach to motivate and encourage the application of new skills
  • Support the application of learning with practical productivity tools embedded within the learning
  • Do not forget to plan implementation and  stakeholder engagement
  • Evaluate the outcomes and share success stories to encourage on-going engagement.


Registered users of the Towards Maturity Research Community can download the report below once you logged on. If you are not a registered user please register here.
This story was originally published in the January 2013 edition of Training Journal.

Image by wandee007

Related downloads

Featured content


Our Ambassadors

Our Supporters also influence Towards Maturity's Health Check and research, providing insights on future trends and practices that should be investigated.

Pin It on Pinterest