Bupa International first to deploy Towards Maturity’s new Learner Audit

by | Jan 29, 2013 | Articles

Leading international healthcare company, Bupa International, is the first company to deploy Towards Maturity’s new Learner Audit, to find out more about its staff and how they learn what they need to do their jobs better.  

Towards Maturity’s unique Learner Audit, is a survey tool that draws on a decade of learner experience and the data of Towards Maturity’s leading Benchmark Studies with over 2200 organisations. Through the analysis of its in-depth benchmark data, Towards Maturity has identified a number of key questions, that until now have been unanswered, to help 

businesses better understand how their staff are learning both formally and informally.

Designed for organisations with over 1000 employees, companies  can participate in a standard Learner Audit or choose to customise the survey‘s questions. The audit comprises of a short 15 minute online survey, which is conducted confidentially by Towards Maturity on an organisations’ chosen staff members.

Craig Taylor, Learning Technologies Manager at Bupa International, comments,

“At Bupa International, we regularly connect with our staff by conducting training needs analysis to uncover learning needs about a specific programme or to gather feedback on learning once completed. Whilst these activities provide us with insights about the delivery of the learning programme, it doesn’t always highlight what is really important to our people.”

Taylor concludes,

“The insights gained by Towards Maturity’s Learner Audit will help us facilitate learning in line with what individuals expect to receive. It will also help us support staff with the right types of activity, using the right media and methods, in a way that traditional engagement evaluation tools never could.”

The findings of the Learner Audit are conveyed in a detailed report and include a comparison of the perspectives of different groups of staff including leaders, managers and younger staff members. 

Laura Overton, Managing Director of Towards Maturity, comments,

“This is not just another learner survey to find out what a company’s employees think about their current L&D offerings, our Learner Audit is radically different. Our research highlights how 63% of organisations say that their staff lack skills to manage their own learning, yet fewer than one in five actually ask how their staff are using technology to learn currently. If L&D professionals are looking to build skills and support performance in a rapidly changing world, they have to challenge their own assumptions about their staff and start establishing the facts of how their staff learn and what they need to do their jobs better.”

The results of the Learner Audit will help when organisations are designing new learning and performance solutions, setting learning strategy and making a business case for change.

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