Re-engineering L&D for effective performance at Xerox Europe

by | Feb 17, 2010 | Case Studies, Evidence for Change

In many areas, but particularly for professional sales people, Xerox had always had a great reputation for developing the best people and their training programme was envied by many, but there was an increased belief internally that perhaps they were living off that hard-earned reputation and that while the world around them had changed, perhaps the approach to learning and development hadn’t.

In many areas, but particularly for professional sales people, Xerox had always had a great reputation for developing the best people and their training programme was envied by many, but there was an increased belief internally that perhaps they were living off that hard-earned reputation and that while the world around them had changed, perhaps the approach to learning and development hadn’t.

Darrell Minards has been with Xerox for over 20 years and 4 years ago he was appointed Head of Learning & Development for Xerox in Europe. He wanted to re-engineer learning and development so that it would be seen as a thought-leader and a key business enabler. This case study provides insight into how Darrell and his team have changed L&D in Xerox forever.

With responsibility for L&D across Europe with different cultures, languages and learning experiences Darrell adopted the mantra of ‘Develop Once, Deliver Many Times’ for all his target markets. His strategy really embraces two major elements – the skills of their people and their performance.

We are pleased to include this case study in our evidence for change programme.

The true testimony of success is being able to measure and quantify the business benefits that have resulted from re-engineering L&D @ Xerox Europe. Here are some of the key achievements:

  • Cost savings in excess of £5 million.
  • Over 300 virtual classrooms were delivered through 2009 to over 3,500 delegates across all business groups.
  • The new induction programme has resulted in the best prepared inductees.
  • Managers are now truly engaged and L&D include a Managers pack in inductions. Historically the rating for L&D averaged 3.2 out of a possible score of 5 – now its 4.1 based on their new programme.
  • They are setting and managing expectations successfully.
  • They have increased efficiency, management engagement and coaching and achieved a faster time to performance.

But perhaps the greatest testament to the work of Darrell and his team is that now L&D is seen as a key enabler to business performance. They are now seen as an innovative team and Darrell is being rewarded for creating an environment in which individuals feel that they can take risks, make mistakes and learn from them for the benefit of everyone.

Top 10 Tips from this case study for re-engineering Learning & Development are:

  1. Challenge pre-conceptions and past ways of doing things
  2. Adopt a performance consulting approach to identify the core problem and agree the most appropriate solution
  3. Secure commitment, engagement and participation from key stakeholders
  4. Harness learning technologies to optimise available time and reduce costs
  5. Be creative and innovative
  6. Demonstrate business impact and measure contribution
  7. Align the learning solution (where appropriate) to key business needs and objectives and be seen as a ‘key enabler’
  8. Identify key ‘champions’ and agents of change within L&D
  9. Be strong and have faith in your team
  10. Don’t be afraid to make the changes needed for the ultimate benefit of the organisation, L&D and the individuals.

Related downloads

Featured content

The Coaching Culture Story Revealed by Learner Intelligence

The Coaching Culture Story Revealed by Learner Intelligence

Qantas Airway, the flag carrier airline of Australia, is on a learning transformation journey.  Michelle Ockers, who recently partnered with Towards Maturity as an expert learning analyst, worked with Qantas as an independent strategic advisor in 2017.  She engaged Towards Maturity to help Qantas identify how they could create a modern and engaging learner experience.

Measuring the benefits of your communication and learning & development strategy

Measuring the benefits of your communication and learning & development strategy

Measuring the benefits of L&D and comms initiatives remains a challenge. Just one in eight learning and development professionals1 believe their organization measures the return on investment of learning programmes. Success can be measured either through quantitative measurement or qualitative change, but whatever approach is chosen, effective measurement is vital to ensure L&D and comms strategies are delivering on objectives and attract future investment.

Boost workforce development through microlearning

Boost workforce development through microlearning

Micro-learning delivers learning nuggets in easily digestible, bite-sized chunks. Learners can access micro-learning as they need it, on the job. Industry expert Josh Bersin describes micro-learning as an ‘amazing innovation’, explaining that microlearning platforms now let you manage the proliferation of video, assessment, and other small content objects with tools for curation, tracking, recommendations, and AI-based prescriptive learning”.

New research finds 54% of learning is still being conducted solely in the classroom – but change is needed for formal learning to remain effective

New research finds 54% of learning is still being conducted solely in the classroom – but change is needed for formal learning to remain effective

Towards Maturity delve deeper into the dichotomy L&D are facing between formal learning and the desire for increased accessibility and availability. Supported by ambassadors, Raytheon Professional Services, this brand new In Focus report uncovers new insight into the most effective ways to improve formal learning by exploring what successful organisations are doing differently.

Featured

The Coaching Culture Story Revealed by Learner Intelligence

The Coaching Culture Story Revealed by Learner Intelligence

Qantas Airway, the flag carrier airline of Australia, is on a learning transformation journey.  Michelle Ockers, who recently partnered with Towards Maturity as an expert learning analyst, worked with Qantas as an independent strategic advisor in 2017.  She engaged Towards Maturity to help Qantas identify how they could create a modern and engaging learner experience.

Measuring the benefits of your communication and learning & development strategy

Measuring the benefits of your communication and learning & development strategy

Measuring the benefits of L&D and comms initiatives remains a challenge. Just one in eight learning and development professionals1 believe their organization measures the return on investment of learning programmes. Success can be measured either through quantitative measurement or qualitative change, but whatever approach is chosen, effective measurement is vital to ensure L&D and comms strategies are delivering on objectives and attract future investment.

Boost workforce development through microlearning

Boost workforce development through microlearning

Micro-learning delivers learning nuggets in easily digestible, bite-sized chunks. Learners can access micro-learning as they need it, on the job. Industry expert Josh Bersin describes micro-learning as an ‘amazing innovation’, explaining that microlearning platforms now let you manage the proliferation of video, assessment, and other small content objects with tools for curation, tracking, recommendations, and AI-based prescriptive learning”.

Our Ambassadors

Our Supporters also influence Towards Maturity's Health Check and research, providing insights on future trends and practices that should be investigated.

Pin It on Pinterest