The Coventry- improving efficiency
The Coventry: efficient and increasing volume of learning
Coventry Building Society had to manage the implications of the extension of regulation to Mortgages in 2004; proving staff competence became a key deliverable for the Learning and Development function. Before 2004 compliance training was delivered by trainers during induction courses with a paper record of compliance understanding for staff. The Coventry needed something more rigerous, more reliable, more effective and more efficient.
They purchased a Learning Management System and now have over 425 lessons, 19% of which are assessed. The number of learners who pass assessment right first time is also commedable high; typically 90% pass first time and up to a third gain 100% scores in the assessments. Subject experts are much more in tune with the content that is delivered to the front line staff than they were in the days when content was under the control of the trainers in the classroom.
Assessment is automaticly tailored to job role and compliance reports are available for individuals, branches, departments and across the whole enterprise. The Coventry proves compliance efficiently, offers better service to learners, to subject experts and to the business, delivers more learning that is always up to date and consistent, all at less cost.
Evidence for Change
We are pleased to include Coventry Building Society in the Towards Maturity Evidence for Change programme as learning technologies have not only delivered the learning improvements outlined above but these improvements have delivered bottom line business benefis as well.
- Reduced time to prove competence – branch counter staff for example are fully proficient in 2 weeks from starting their role.
- Based on just five courses e-learning proves to be £169,000 cheaper than delivering learning and assessment by previous methods.
Every day your employees face dozens of clients, managers, reports and projects competing for their attention. With 55% of workers saying they lack time to learn, it is clear heading into 2019 that we need to apply some fresh forward-thinking to recapture the attention of the learners and revive their passion for learning.
Emerald acquires Mind Tools and strengthens its position as a leading global learning business. Emerald Group, the global provider of research and learning resources, today announces the successful acquisition of Mind Tools, the digital learning and performance support company.
L&D practitioners discussing with Jane Bozarth they can support the capture and sharing of tacit knowledge, the information that people keep to themselves, that enable them to get things done in their roles.
Towards Maturity announces departure of CEO and founder. Towards Maturity announces that CEO Laura Overton has taken the decision to step back as the business moves to its next phase of growth.
Today is international Women’s Day; the annual occurrence that seeks to revel in how far women have come, and address how far they have left to go in the battle for gender equality. By celebrating what women have achieved, whilst highlighting the continuing inequalities they face, today plays a vital role in shedding light on women, their opinions and their experiences in life. We want to contribute to this insight and explore how you could make work place learning more effective by tapping in to the behaviours and ambitions of women in your company.