The Coventry- improving efficiency

by | Sep 8, 2009 | Case Studies, Evidence for Change

The Coventry: efficient and increasing volume of learning

Coventry Building Society had to manage the implications of the extension of regulation to Mortgages in 2004; proving staff competence became a key deliverable for the Learning and Development function. Before 2004 compliance training was delivered by trainers during induction courses with a paper record of compliance understanding for staff. The Coventry needed something more rigerous, more reliable, more effective and more efficient.

They purchased a Learning Management System and now have over 425 lessons, 19% of which are assessed. The number of learners who pass assessment right first time is also commedable high; typically 90% pass first time and up to a third gain 100% scores in the assessments. Subject experts are much more in tune with the content that is delivered to the front line staff than they were in the days when content was under the control of the trainers in the classroom.

Assessment is automaticly tailored to job role and compliance reports are available for individuals, branches, departments and across the whole enterprise.  The Coventry proves compliance efficiently, offers better service to learners, to subject experts and to the business, delivers more learning that is always up to date and consistent, all at less cost.

Evidence for Change

We are pleased to include Coventry Building Society in the Towards Maturity Evidence for Change programme as learning technologies have not only delivered the learning improvements outlined above but these improvements have delivered bottom line business benefis as well.

  • Reduced time to prove competence – branch counter staff for example are fully proficient in 2 weeks from starting their role.
  • Based on just five courses e-learning proves to be £169,000 cheaper than delivering learning and assessment by previous methods.

 

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