Ikea – using learning technologies to find missing stock
“The Missing Stock Mysteries” With over 84,000 co-workers in 44 countries and more than 200 stores worldwide, being able to meet their customers expectation that the product they want ‘is always available’ is a major challenge for IKEA, the world’s leading home furnishings retailer.
This intriguing case study provides insight on how IKEA have started to address the issue, changing attitudes throughout the organisation to improve stock availability, increase overall profitability but most importantly to improve customer satisfaction.
No mean feat in a multinational global workforce.
In partnership with Brightwave, IKEA established 7 key learning objectives for the project, along with 4 KPI’s (Key Performance Indicators) and the resulting programme is based on a detective-style mystery, with learners having to explore a virtual IKEA store to find out what’s happened to some missing stock! Learners pick-up clues as they go, some of which are designed to throw them off the scent!!
Take a look.
This article was originally created by the Work based e-learning project at e-skills UK and is reproduced with kind permission.
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The corporate learning market is rapidly evolving to meet the ever-changing demands of work and worker. The C-suite and L&D leaders can no longer ignore that over 90 percent of organizations do not realize the full value of their investments.
Every year over $400billion is spent on corporate learning globally, yet only 15% is proven to stick. Investments in learning are continuing to grow year on year but performance impact is not changing. The industry is still struggling to provide real proof of impact, in fact, for the first time the Towards Maturity Index is tracking a significant decline. This is causing leaders to have low confidence levels in L&D.
Having clear evidence is a vital starting point in identifying where improvement is needed and backing up your business case for change. We spoke with Emma Smith, Head of Talent at FirstPort Limited, a residential property management company. She had used the Towards Maturity Learning Health Check in a previous role and has now brought this tool to her new organisation in order to help transform their workplace learning culture.
Towards Maturity Learning Health Check provides an ideal starting point for organisations wanting to improve their development, by giving clear evidence and comparisons with high-performing learning cultures. To get a real idea of how the Health Check has a proven business impact, we spoke with Robin Lilly, Capabilities and Leadership Development Director of Coca-Cola Hellenic Bottling Company, to hear his experiences.
Evidence is vital to backing up a case for change and even more powerful when internal data is being compared against high-performing learning organisations.