Ikea – using learning technologies to find missing stock
“The Missing Stock Mysteries” With over 84,000 co-workers in 44 countries and more than 200 stores worldwide, being able to meet their customers expectation that the product they want ‘is always available’ is a major challenge for IKEA, the world’s leading home furnishings retailer.
This intriguing case study provides insight on how IKEA have started to address the issue, changing attitudes throughout the organisation to improve stock availability, increase overall profitability but most importantly to improve customer satisfaction.
No mean feat in a multinational global workforce.
In partnership with Brightwave, IKEA established 7 key learning objectives for the project, along with 4 KPI’s (Key Performance Indicators) and the resulting programme is based on a detective-style mystery, with learners having to explore a virtual IKEA store to find out what’s happened to some missing stock! Learners pick-up clues as they go, some of which are designed to throw them off the scent!!
Take a look.
This article was originally created by the Work based e-learning project at e-skills UK and is reproduced with kind permission.
Compare your L&D strategy with the Towards Maturity Learning Health Check
Compare your L&D strategy
Review your L&D strategy to discover your strengths and opportunities for improvement with the Towards Maturity Learning Health Check.
We always talk about the benefits of undergoing Towards Maturity’s Learning Health Check and using statistics to emphasise the effects of benchmarking, but what does its real impact look like on a business? We interviewed Nebel Crowhurst, Head of People Experience at River Island, to find out what role the Towards Maturity Health Check played in helping her develop her organisation into one that facilitates a high-performing learning culture.
This recorded webinar provides a case study from Vodafone and PurpleMedia following their success in designing and implementing a credible and impactful learning solution surrounding diversity and inclusion in the workplace and beyond.
Today, over 98% of organisations are on a mission to transform the impact of their learning strategy and the majority of L&D leaders are focusing on accelerating digital because they believe it holds the key to help more people increase their performance.
In 2018, 93% of learning practitioners wanted to increase employee engagement with learning, but only 27% were successful. With less than a third meeting this goal, it is important to explore how an exemplar organisation turned their learning strategy on its head to achieve just that. Read more about how Mitchells & Butlers teamed up with Kineo to become Gold award winners at Learning Technologies Awards 2018.
Learning and Development (L&D) best practice, thought leadership and the latest learning technology to be shared at Birmingham’s NEC on 15 & 16 October.