Employer Stories: Responding rapidly to deliver customer excellence at BT Retail

Keywords: award winning, customer care, Evidence for Change, learner support, rapid development

Updates: Using learning technologies to support the end customer

Keywords: Ambassadors, custom content, customer care

Employer Stories: Thomson Reuters finds the recipe that ensures its learning is linked to business success.

Keywords: customer care, Evidence for Change, involving managers, managing change, strategy, Top Quartile Learning Organisations

Research: Innovative learning for great customer service strategies

Keywords: customer care

Research: Discover innovative learning approaches to boost your customer strategy

Keywords: customer care

Employer Stories: Learning Technology boosts business results at Dixons Retail

Keywords: compliance, customer care, Evidence for Change, informal learning, Social Media, Top Quartile Learning Organisations

Research: Driving results with learning technologies in the Automotive Sector

Keywords: custom content, customer care, Going Global, involving managers, managing change

Employer Stories: Dignity: The Heart of the RCN with e-learning

Keywords: award winning, customer care, learners, learner support, qualification

Employer Stories: Learning innovation delivers business results at Sky

Keywords: award winning, customer care, Evidence for Change, induction

Updates: Breaking down walls at Online Educa Berlin!

Keywords: Conference roundup, customer care, Going Global, induction

Employer Stories: Harnessing Team Strengths and L&D Evolving at AXA

Keywords: award winning, compliance, culture, customer care, engaging trainers

Employer Stories: Transforming Customer Service at Johnson Controls

Keywords: benefits, blended learning, culture, customer care, empowerment, managing change, productivity, strategy

Employer Stories: Ikea - using learning technologies to find missing stock

Keywords: benefits, culture, custom content, customer care, e-assessment, learner engagement, productivity

Employer Stories: Blended CHEERS Programme brings Good Health

Keywords: benefits, blended learning, culture, custom content, customer care, empowerment, engaging trainers, IT availability, IT skills, location, managers support, measuring value, qualification

Employer Stories: UKI Partnerships introduce eNVQs for contact centre staff

Keywords: benefits, blended learning, culture, customer care, e-assessment, empowerment, FE&Skills, IT availability, Job Aids, learner engagement, learners, learner support, managers support, measuring value, productivity, qualification

Employer Stories: The Priory Group

Keywords: award winning, benefits, blended learning, collaboration, custom content, customer care, empowerment, engaging trainers, gathering feedback, induction, involving managers, learner engagement, learners, managers support, managing change, marketing, measuring value, Motivation, productivity, strategy, Talent Management

Employer Stories: Whitbread EL-Box Boxing Clever

Keywords: award winning, benefits, blended learning, compliance, culture, custom content, customer care, e-assessment, empowerment, gathering feedback, innovation, involving managers, IT skills, Job Aids, learner engagement, learners, learner support, location, managers support, marketing, measuring value, mobile, Motivation, platforms, qualification, strategy