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The Royal Yachting Association (RYA) is the national body for all forms of boating - recreational, competitive and professional. It sets and maintains recognised standards for statutory compulsory certification of commercial yacht skippers and issues certificates on behalf of the Maritime and Coastguard Agency.
It provides a wide range of training courses and professional qualifications through a network of approximately 2,500 RYA Recognised Training Centres in over 43 countries.
As a result of an urgent demand within the industry for skippers to be made aware of their legal responsibilities, the RYA with Mind Click in 2011 developed the Professional Practice and Responsibilities (PPR) course. Not only was it the first time commercial skippers had been taught compliance training, it was also the first time they had used e-learning.
In essence, the course had to give skippers the skills to ask the right questions and help them find the right answers in world increasingly focused on managing risk and meeting regulatory and insurance requirements.
However, there was resistance from some who did not believe the boating environment could be replicated and simulated through anything other than a classroom approach.
There was also resistance from those who did not accept that their knowledge needed to be tested and that experience was suffice and applied through common sense. The RYA and Mind Click faced a considerable challenge.
Click on image for interview with Sir Alan Massey,
CEO of the Maritime Coastguard Agency
Here are some top tips that have been captured by this revealing story:
- Integrate realism and authenticity into design
- Create scenario based learning – use actual experiences by real people
- Utilise the expertise of SMEs in not only building quality subject matter but building credibility in the material as well
- Communicate the involvement of professional bodies and SMEs
- Involve maximum diversity of expertise in building accredited material
- Use course feedback to market to other potential students to overcome resistance and create inquisitiveness
- Communicate successes – peer to per endorsement really works
- Track behavior changes and outcomes of compliance training not just tick in the box
Click on the case study below to discover the full story of how they succeeded.
This case study has been independently investigated and developed by Towards Maturity as part of our Good Practice Partnership with eLearning Age and the eLearning Awards. It was first published in eLearning Age Magazine in 2013.
Image by Stuart Miles