Table of contents for the 2011-12 Towards Maturity Benchmark Report - Boosting Business Agility

The full report, executive summary and Longitudinal data tables is now available for download at www.towardsmaturity.org/2011benchmark.

The study looks at effective learning technology practices across 600 organisations and explores lessons learned from the top performers.

The foreword has been written by Craig McCoy, HR Director of Bupa Health and Wellbeing who says:

'If HR is looking to establish a credible relationship with the business, we can’t afford to ignore the tangible business benefits illustrated by this report. Investment in innovative learning approaches facilitates business agility and can support business generation, improve customer service and increase organisational efficiency.'

1 Introduction p8

• 1.1 8 years of benchmarks – the story so far p8
• 1.2 Methodology and participant demographics p9

2 Adding value p13

• 2.1 Shifting budgets p13
• 2.2 Drivers for investment in learning technologies p14
• 2.3 Enabling business agility p17
• 2.4 Bottom line benefits 20
• 2.5 Improving results through maturity p23

3 Building skills p26

• 3.1 A quick overview of learning technology adoption p26
• 3.2 Evolving content strategies p27
• 3.3 Delivery strategies p31
• 3.4 Engaging learners and improving talent p35
• 3.5 Working with external training providers p37

4 Harnessing technology to improve performance p39

• 4.1 Adopting social learning p39
• 4.2 Barriers to uptake of social media p41
• 4.3 Promoting a performance culture p42
• 4.4 The role of learning and development p43

5 Building confidence in new approaches to learning 45

• 5.1 Overcoming reluctance to change p45
• 5.2 Improving business partnerships p48
• 5.3 Managing change p49
• 5.4 Developing the skills of the learning professionals p51

6 Taking action p54

• Annex A - Survey design and participant demographics p57
• Annex B - Sample of participating organisations p61
• Annex C – The Towards Maturity Model p63
• Annex D - About Towards Maturity Ambassadors p65
• Annex E – About Towards Maturity p67

The full report is free to download here but you do need to be registered to the Towards Maturity site to access it.

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