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Royal Caribbean Cruise Line saw the need to rule the seas in e-learning by implementing an award winning solution for their travel partners that included both product and automation training.
This article by Jenny Carruth (e-learning age) explains how the silver winners of the 2007 excellence in the production of e-learning content award developed their online solution.
The challenges of reaching a dispersed audience
Using innovative learning interventions to engage and motivate
The programme has delivered impact in a number of levels - increases in sales and bookings, adoption of the programme outside of the UK and industry recognition.
You can also hear from Michelle Russell and David Chidley - the Training Managers behind this programme outlines some practical ideas behind their success in our online 'Simply the best' interviews.
This article was originally created by the Work based e-learning project at e-skills UK and is reproduced with kind permission.