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Royal Caribbean Cruise Line - Cruising for Success

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DateMarch 27, 2008 Posted by: Laura Overton   Keywords: award winning, collaboration, Job Aids, learner engagement, learner support, marketing, productivity

Royal Caribbean Cruise Line saw the need to rule the seas in e-learning by implementing an award winning solution for their travel partners that included both product and automation training.

This article by Jenny Carruth (e-learning age) explains how the silver winners of the 2007 excellence in the production of e-learning content award developed their online solution.

It addresses

The challenges of reaching a dispersed audience

Using innovative learning interventions to engage and motivate

Sustaining interest

The programme has delivered impact in a number of levels - increases in sales and bookings, adoption of the programme outside of the UK and industry recognition.

You can also hear from Michelle Russell and David Chidley - the Training Managers behind this programme outlines some practical ideas behind their success in our online 'Simply the best' interviews.


This article was originally created by the Work based e-learning project at e-skills UK and is reproduced with kind permission.

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