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February 12, 2007 Posted by: Nige Howarth Keywords: Alignment, award winning, benefits, blended learning, compliance, culture, empowerment, gathering feedback, innovation, involving managers, Job Aids, learner engagement, learners, managing change, measuring value, Mobile, platforms, productivity, rapid development, strategy
This case study looks at how BT addressed the challenges of providing and monitoring learning for 30,000 field engineers. It looks at the challenges that were addressed in meeting the needs of a dispersed audience and outlines the practicalities of using the mobile phone to provide and assess learning. BT were shortlisted in the e-learning awards 2006 for this implementation
This article was originally created by the Work based e-learning project at e-skills UK and is reproduced with kind permission.